Like you, I’m only too aware that the cinema industry is enduring a prolonged period of hardship. At Omnex we genuinely want to help where we can, so I trust I have some welcome news about how we can assist you in a very material way.
In a nutshell? For a limited period, we’re delighted to be able to offer our support as a free-to-use service partner.
We recognise the importance of cashflow so we are proposing that you sign a service contract now, receive the piece of mind you need should anything go wrong, continue to maintain any warranties you had from the VPF - yet there's no need to start paying for the service plan you need until April 2021. The aim: we get through this together and help save you money where we can, now
To add to this, we've also reviewed and reduced all of our fees going forward; so that from April next year the service contracts are reduced in price and are on a pay-monthly plan.
Our pay-monthly plans remove the need for upfront payments on service contracts which combined with the offer, we hope represents a real financial benefit – both in savings and your cashflow.
More detail... What can Omnex offer your cinema(s)?
You may know that Omnex already provides remote and telephone support to cinemas across the UK, from 8am til 10pm 7-days per week. To deliver material assistance to the cinema industry, between now and 1 April 2021 the team at Omnex is offering this support to all cinemas without charge. We have the largest Engineering Team and are geographically spread to be within easy reach across the country. We will do our best to provide any required remedies remotely.
Should your issue require an engineer site visit — or you would like to arrange one of our engineers for something special — it will be at a reduced engineer rate of £395 (rather than £495) during this period — in effect, a Pay-As-You-Go service. You only use us when you need to. You won't need to pay for traditional contracts in full and upfront and should you request to have a site visit it is at a reduced rate.
Should you wish to take up this proposal, we will arrange for our local engineer to meet you at your cinema; their role will be to capture the IP structure (to enable remote connectivity) and complete a technology census so that the wider Omnex team has foresight of your equipment to support you.
Additionally, if you currently pay for a dedicated phone line for your NOC services and you have a LANsat, we can switch the service to the LANsat line, saving you additional overhead.
VPF Warranties and a new service provider
The original VPF tied cinemas into using a specific service partner; typically, the VPF providers — and in some cases, VPF providers charged a premium so that companies such as Omnex would provide them on their behalf. The end of VPF deals means you are now free to choose your service provider and I am confident that Omnex is able to offer a highly skilled engineering team at the sector’s best-value price.
It’s also worth noting that, if your original equipment was provided via a VPF deal, certain equipment fell under a maintenance plan. By moving to, or continuing with, a service plan with Omnex, the registered equipment will remain under warranty.
Switching to Omnex as your service provider.
The easy part! This offer is not specific to ‘VPF cinemas’ — our proposal of support can be taken whether you are at the end of a VPF deal, have none in place or use an alternative provider. Then from April onwards, we have three different levels of service contract to choose from. You can sign-up now, make use of our free support service and we won’t start charging until 1st April.
In closing, we believe we are a close-knit relationship-led industry and I hope our support will contribute to us all coming out the other side; we wish you every success in the coming weeks.
Best wishes, Simon