In this weeks seminar we discussed the definition of training and development within a sport and leisure organisation and evaluated different training methods and design. In addition to this we analysed the importance of training and development within the sport and leisure industry.
The role of customer service training and development within a health and fitness organisation is key to the running of the facilities. Individual employees will have a needs analysis conducted before designing a training programme to help improve customer service skills.
It is important to have individual appraisals and set targets through personal development plans which can be reviewed by the employees. Feedback is key for the training and development of all staff in customer service to help meet the organisations overall targets.