Customer Care in the Sport Industry seminar eight

In this weeks seminar we discussed the definition of training and development within a sport and leisure organisation and evaluated different training methods and design. In addition to this we analysed the importance of training and development within the sport and leisure industry.

The role of customer service training and development within a health and fitness organisation is key to the running of the facilities. Individual employees will have a needs analysis conducted before designing a training programme to help improve customer service skills.

It is important to have individual appraisals and set targets through personal development plans which can be reviewed by the employees. Feedback is key for the training and development of all staff in customer service to help meet the organisations overall targets.

For this weeks seminar task you are a Human Resource Manager for a small independent health and fitness chain. You currently have 4 facilities in the midlands and are looking to expand further. Currently there is no set procedure in place for the training and development of staff You have been asked to standardise the training and development procedure across the 4 facilities and produce a training plan that can be used for the staff in the gym.

Using the training and development cycle as identified in this weeks lecture you are to produce a training plan setting training and development objectives and decide on training methods for the staff in your gym. For example what training would the company offer after 6 months, one year or two years of service? How often are staff appraisals and how is performance reviewed?

Please submit your task through the turnitin link on week 8 of the module on your Learnzone page.


Created with images by .v1ctor Casale. - "Kettlebell"

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