India has free education for the primary education and the ages are 6-14. Then there is secondary education and that begins in 9th grade through 12 grade. Vocational people who don't go to tertiary they go to vocational ad people who don't pass secondary school. Tertiary school is harder and is centralized higher. In order to be able to answer call you have to be a collage graduate and go through skills to talk English.
A call center agent is the person who handles incoming or outgoing customer calls for a business. A call center agent might handle account inquiries, customer complaints or support issues. Other names for a call center agent include customer service representative (CSR), telephone sales or service representative (TSR), attendant, associate, operator, account executive or team member.