Five Dimensions of Win/Win
Character: Integrity (value we place on ourselves and the commitments we make to ourselves and others); Maturity (balance between courage and consideration); Abundance mentality (plenty for everybody).
Relationships: The trust between parties and the Emotional Bank Account (enough deposits to foster credibility, mutual learning and creativity). Listen more and do not be reactive–have a genuine desire to invest in the relationships that make it possible to Win/Win.
Agreements: Interdependent interaction. These agreements give definition and direction to Win/Win. Five elements give structure for Win/Win agreements between parties: a) Desired results (what is to be done and when)–negotiating with others; b) Provide guidelines to specify the parameters (principles, policies, etc.); c) Resources identify the human, financial, technical or organisational support to help accomplish the results; d) Accountability sets the standards or performance and time of evaluation; e) Consequences–good, bad, natural and logical–specify what does and will happen as a result of evaluation.
Systems: Have to support Win/Win paradigm. The training system, the planning system, the communication system, the budgeting system, the information system, the compensation system–all have to be based on the principle of Win/Win.
Processes: Answers the how question to arrive at a Win/Win solution. (1) See the problem from the other party's perspective; (2) Identify key issues and concerns; (3) Determine what results would constitute a fully acceptable solution for both parties; and (4) Identify new solutions to achieve the results.