Driving Enagement Happier, More productive, self sufficient employees

Desktop Support

Challenging and Expensive to Support, Retrain extensive Support Staff, Refactor the Application Portfolio, Unproductive and Inhibited Employees

Changing the Help Desk

Employee Satisfaction oriented Help Desk Driving Self Sufficiency
  • New, Modern Design
  • Simplified Content and Navigation
  • Responsive
  • Multimedia
  • Progress Tracking

New E2E User Experience

Experts and Employees share their Experiences in Communities

IBM Connections enables Employees to find Experts and Expertise on all Desktop related Matters.

  • Happier Employees
  • Self Sufficient Employess
  • More Productive Employees
  • Better Ratio of Support Staff per User
  • Decreased Workstation Cost per User
  • Substantially lower number of Help Desk Calls per User


Created with images by cote - "Unhappy Customers"

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