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SAFETY ENHANCEMENTS KFC YUM! CENTER

2020-21 SPORTS UPDATES | KFC YUM! CENTER FAQS | 2020 GUARANTEE | MAKE A DONATION | MOBILE TICKETING

CONCESSION UPDATE

The KFC Yum! Center is now permitted to serve food and beverages to those attending Louisville basketball games.

Centerplate, the food and beverage operator for the KFC Yum! Center, has implemented several initiatives for safe operations of concessions and other food and beverage locations. These precautions include a cashless operation, no self-serve distribution of food or beverage, and all items sold will be delivered in an enclosed container or wrapped. All cups will be served with lids and all condiments will be packaged. In addition, the KFC Yum! Center has installed plexiglass barriers at all points of sale.

As a part of the cashless concessions policy, all major credit cards will be accepted. Mobile pay options (Apple pay, Google Pay, etc.) will not be accepted.

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PARKING

  • Parking locations will open 2 hours prior to tipoff.
  • Parking passes will not be sold to individuals who do not have tickets to the games.
  • This year, the Galt House pedway and the elevators for the P2 level of the arena garage will not be open for fans.
  • All parking passes will be mobile this season. Parking passes will be loaded onto fans' My Cardinals Account and can be accessed via a mobile device through gocards.com/account or the CardsMobile app and scanned upon entry.

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ARENA ENTRY

  • Masks will be required to be worn at all times. Children aged 5 yrs and under are not required to wear a mask.
  • Doors will open 60 minutes prior to tipoff.
  • Please account for additional time needed to enter the arena, as enhanced entry measures will be in effect:
  1. Limited Entry Points – To limit the number of entry points into the arena, the plaza will be divided into two entrances. Fans will no longer be able to access the KFC Yum! Center via the Galt House entrance, and the 2nd Street Entrance will only be available for suite ticket holders and media personnel.
  2. Mobile Ticketing – KFC Yum! Center ticketing will be fully mobile for the 2020-21 season to limit contact among fans and arena staff. For a smoother process upon arrival, please download tickets to your mobile device prior to arrival at the arena.
  3. Temperature checks – Everyone that enters the KFC Yum! Center will have their temperature checked by specially trained staff. Anyone that has a temperature of 100.4° or higher will be allowed to wait 15 minutes in a cool down area and then have their temperature checked again. If anyone continues to display a temperature of 100.4° or higher the person will be refused entry.
  4. Recommended Arrival Times & Entry Points – To promote physical distancing, all fans will be assigned a recommended arrival time and preferred entrance based on their seating location.
  5. Clear Bag Policy - A clear bag policy will be strictly enforced. No other types of bags or purses, regardless of size, will be permitted. Medical bags will be inspected and tagged prior to entry.

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Mask REquirement

  • Masks will be required to be worn at all times. Children aged 5 yrs and under are not required to wear a mask.
  • Everyone that enters the KFC Yum! Center will have their temperature checked by specially trained staff. Anyone that has a temperature of 100.4° or higher will be allowed to wait 15 minutes in a cool down area and then have their temperature checked again. If anyone continues to display a temperature of 100.4° or higher the person will be refused entry.

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TICKETING

  • A mobile-only ticketing policy will be in effect for the 2020-21 men's and women's basketball season. This safety precaution will allow for contactless interactions with game day staff.
  • New in 2020-2021: Season parking passes will all be digital and loaded onto your My Cardinals Account along with game tickets.
  • Walk-up single game purchases will not be available on game day.

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COVID-19 SAFETY PRECAUTIONS

  • Masks will be required to be worn at all times unless actively consuming food or beverages. Children aged 5 yrs and under are not required to wear a mask.
  • Physical distancing will be enforced throughout the arena.
  • Prior to every event, trained staff will follow CDC and local guidelines on the cleaning and disinfecting of all areas including touchpoints (handrails, seats, restrooms, etc.). The Environmental Hygiene program was developed with guidance from CDC, NHS, PHAA, WHO and experts in hygiene.
  • Hand sanitizer dispensers have been distributed throughout the KFC Yum! Center. Although nothing replaces washing hands with soap and water, these hand sanitizer dispensers have been placed for the convenience of all who attend events at the arena.

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ARENA ADJUSTMENTS & CLOSURES

  • Arena seating will have a reduced capacity of 15%, and seating will be assigned in a socially distant manner.
  • A plexiglass barrier will be installed in the front of sections 101, 111, 112, 115, 117, and 118.
  • In order to restrict capacity to 15% and limit congregating areas throughout the arena, the following spaces will be closed to fans on game day during the 2020-21 season:
  1. Courtside seating
  2. Upper bowl seating and concourse (300 level)
  3. The Spirit Room
  4. Burnett’s Lounge and the Evan Williams Bourbon Bar will be closed this season.