Faculty and Staff Guide to Technology Resources at UTRGV Quick Start Guide

IT Employee Orientation Video

(Currently Being Updated)

Resources for Working Remotely During COVID-19 Pandemic

myUTRGV Employee Portal

  • Use One Username and Password to access UTRGV systems and resources

Self-Service Identity Management

Activate your UTRGV account!

Get help when you need it!

Secure your UTRGV Account

Quick Check!

Review your registered phone number for Multi-factor Authentication on the My Sign-Ins page.

Register New Phone

If you recently got a new phone, you will need to replace your registered phone for Multi-factor Authentication.

Be vigilant. Be safe.

Beware! If you didn’t initiate the multi-factor authentication method, don’t approve!

Be aware of random multi-factor authentication (MFA) requests for malicious attempts to compromise your UTRGV account and other personal accounts.

Only respond to the MFA method you chose immediately after you initiated the authentication process when accessing your account.

If you didn’t initiate and you get randomly called or prompted to approve authentication, choose deny.

The multi-factor authentication process is to provide an added layer of protection, but it’s only as strong as your awareness to potential threats.


ASSIST - Access your grades, transcript, course, financial aid and your student bill.

Office 365 - Access the Microsoft suite online and contact your peers and professors.

Blackboard- Manage class notes, assignments, assessments, grades, class lectures, discussion rooms, chat sessions, and more!

V Link - Get connected with on campus events by networking with your peers.

Engagement Zone - Engage in your community by accessing volunteer opportunities with local organizations.

vPrint - Print document anywhere on campus (25 printing credits per semester).

iTravel - Submit request for travel with supervisor workflow

Handshake - Post student employment opportunities.

iTravel - Request and book your travel for academic conferences and events

PeopleSoft - Direct Deposit, Monthly Pay Slips, W-2 Forms, Request Leave Absences, and submit Monthly Timecards

vSoftware - Download Microsoft Windows for FREE and keep the license after you graduate.

ePAF - Part of the hiring process where we submit the employee hiring requests for part-time and full-time employees.

E-Learn - Online training resources, books, and videos

Handshake - Part of the initial hiring process where we can submit job vacancies for part-time employees and internships.

iShop - Purchase computers through iShop

IT Support Center - Search our client portal to knowledge base Submit technology requests dealing with troubles on campus.

Surveys (Qualtrics) - Online survey tool to collect data for research purposes

IT Support Center

Ask Wally!

Use the IT Chat Bot to get immediate assistance

Search the Client Portal

Type for a topic or keyword for the issue you are experiencing

Knowledge Base

Search a large number of self help articles.

Something Broken?

Submit an incident report when something is not working.

Get Access

Request access to technology resources on campus.

Request Service

Submit a request to for technology installations

Wally IT Chat Bot

New IT Support Team Member- Wally IT Chat bot will help you navigate the IT Support Center website with ease to find the information you need quickly & easily.

Did you know that through Office 365 you can collaborate with other staff?

Download Office 365 to your home computer and mobile device(s). Get things done virtually everywhere.

  • Install Office Suite - Download the entire suite to your computer on up to 5 devices.
  • Outlook - Official UTRGV email account with 50 GB of storage.
  • OneDrive - Create, save, and edit documents online.
  • Teams - Conversations, files, and tools in one place. Access multiple teams to switch projects.

Microsoft Teams

A Unified Communication Platform

Use Teams to enhance communication and collaboration in departments, service units, and projects.

  • Schedule Outlook Online Meetings
  • Video Conferences and Live Events Platform
  • Team Activity Message Feed / Group Chats
  • Instant Messages
  • Online Phone Video Chats
  • Online Files Storage (SharePoint)
  • Document Sharing and Collaboration
Skype for Business will be retired June 2021

NEW! Join UTRGV Tech Ambassador Group on MS Teams

As a UTRGV Tech Ambassador, you'll play a critical role in helping facilitate UTRGV's transition to new technologies. You will:

  • Learn how to use new technologies and train others
  • Be informed about upcoming changes and new software
  • Experience new application features before the rest of the university community
  • Provide feedback to our developers and technology administrators

You can invite others to join too!

Zoom Online Conferencing

Online video conferencing application that makes it easy to hold impromptu or scheduled meeting, teach online course, conduct training and host webinars.

Zoom UTRGV Backgrounds

Adobe Creative Cloud

A collection of creative applications, services, and software used for graphic design, video editing, web development, photography. Adobe provides step-by-step tutorials on their most popular software such as Photoshop, Lightroom, Illustrator, and InDesign.

Software Assessment Process for Purchasing Software with University Funds

Save grant funds

All UTRGV employees requesting software must complete the Software Assessment Request to reduce duplicate spending, delays in the software procurement process and ensure that it is properly assessed before it is purchased and implemented at UTRGV.

Classroom Technology

Request for services and training:

  • Audio/visual equipment installation
  • Conference and webinar services: two-way teleconferencing for webinar or desktop conferencing
  • Training on how to use classroom technology conferencing tools

Eduroam WIFI

Connect your devices at any UTRGV campus with your UTRGV email and password.

Available in 50 Countries worldwide.

  • Institutions of Higher Education
  • Research Institutions
  • Libraries

Virtual Private Network (VPN)

Connect to our network using the VPN

Two- step process using your mobile device to verify it is you before connecting to the university network from the outside.

VPN protects the information exchanged through a virtual connection to our UTRGV information resources from your computer devices from off-campus.

Stay updated on UTRGV news and announcements with UTRGV Messenger. Bulletins are sent daily to your email.


vCast broadcasts ads and announcements. Look for them across campus.

UTRGV Mobile App

Access campus information, weekly schedules, campus events and MORE!

Download from your mobile app store


Download Microsoft Windows OS

Upgrade to Windows 10 at discounted price

Download VMware software to a personal computer at a discounted price or free.

HiED Tech Store

Get academic discounts offered on computers, software, accessories, trade-ins, and warranty services.

(Purchases are made using personal funds)

Training Services

View available training session dates, times, and locations offered by multiple UTRGV departments.

UTRGV Technology Resources for Researchers

Created By
Irma Hermida


Created with images by lukasbieri - "home office programming programmer" • tookapic - "work desk computer" • fernandozhiminaicela - "3d modeling downloads symbol" • mikemacmarketing - "VPN & Internet Security on Your Computer for Online Privacy" • BullRun - "Crop businesswoman researching charts on computer" • Camylla Battani - "Mia wants treats!"