"Breakthrough results come by a series of good decisions, diligently executed and accumulated on top of one another" (Collins).
A&P and Kroger
- Kroger changed their strategy by facing the facts
- A&P kept their strategy
- Kroger became the number one in America
You need to infuse your decision making process with the brutal facts of reality
- Determine the truth
- Good decisions can become self-evident
- Recognize if change is needed
Pursue a path to greatness by refining the path with brutal facts
- Do not live in complacency
- Pitney Bowles- allowed for employees to speak to executives
- Be wary of strong personalities
- Winston Churchill and the Statistical Office
There are four basic practices for truth to be heard:
- Lead with questions, not answers. Be humble.
- Engage in dialogue and debate, not coercion
- Conduct autopsies without blame. Ex. Phillip Morris and 7-Up
- Build "Red Flag" Mechanisms
Confronting the Brutal Facts leads to stronger and more resilient leaders
Credits:
Created with images by MDGovpics - "Baltimore Jewish Council Meeting" • StartupStockPhotos - "office startup business" • jarmoluk - "document agreement documents" • StartupStockPhotos - "entrepreneur startup start-up" • Cydcor - "Cydcor Conference attendees" • Unsplash - "workstation office business"