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Retail Experience Manager BASE (Telenet Group)

Ready to revolutionize the shop experience for BASE?

BASE is always there for their customers. By Phone, SMS, the app, the BASE community, social networks and their shops. That's what customers today are expecting from their telecom operator: a continuous and personal approach through each channel.

A message well understood by BASE. They are constantly listening to the needs of their customers and are not afraid to challenge the status quo within the Belgian mobile market. It's in their DNA. In 2017 they launched the first subscription that automatically adapts to the needs of their customers. No more precious data, messages or minutes wasted. In February 2019 unlimited isn't limited anymore: for 40€/month users can carelessly surf, call, Netflix and sms as much as they want.

Improving the daily life of their customers: that's the main goal of BASE. Outstanding service through all channels is what they're going for. One of the most important point of contact with the customers is in the BASE Shop. Today retail is part of their omni-channel strategy and the mission to define and revolutionize the shopping experience is more crucial than ever. That's why today we're looking for a...

Retail Experience Manager

Scroll down to discover more about BASE, Telenet and the position.

Telenet & BASE Company: an efficient alliance: better - stronger - faster

In February 2016, Telenet completed the acquisition of BASE Company. As a provider of entertainment and telecommunication services in Belgium, Telenet Group is always looking for the perfect experience in the digital world for its customers. Without worrying about the underlying technology, They will enjoy, hassle free and seamless, the best connectivity, the best entertainment products and the best business solutions, on the device of their choice, anytime, anywhere. Today with BASE, customers all over Belgium have now access to their giga-speed network with high data volumes.

Strategic growth potential of the brand BASE

Telenet Group commits to on-going investments in innovation, constantly redefining the way in wich we live and work.

Telenet aspires to continuously set standards for and challenge the Belgian telecom market. The growth and prosperity of BASE plays a crucial role in order to achieve this mission.

BASE is a local jewel and always will be.

The brand strategy is not imposed by an international structure and remains truly Belgian.

Nationally, the brand BASE is distributed the most.

And is of large strategic importance for the further growth of Telenet Group.

BASE is positively present in the everyday life of their customers.

BASE wants to contribute as a "life quality enhancer" for all mobile users. A clear vision for a future that becomes increasingly mobile-centered.

The BASE shops are a product of deep customer empathy and incremental changes.

The position Retail Experience Manager

The Retail Experience Manager leads the development of the shopper experience and customer journey in the BASE shops. You define the role of retail in BASE's omni-channel strategy. Your mission is to revolutionize the way new and existing customers experience their shops.

The context: Agile and human centered.

At BASE, you will be part of an agile structure with high empowerment and close team collaboration in a multidisciplinary squad. Each squad works on a specific topic during a two weeks sprint, focused on experimentation. Within the squad methodologies like Design Thinking and Lean Start-up are highly valued.

Your responsibilities.

You are responsible for and have a large impact on the total shopper experience.

You continuously aim to improve the experience by gathering shopper insights in traditional and non-traditional ways.

You analyze current retail performance in depth and spot opportunities for improvement.

You contribute to the backlog with ideas originating from consumer insights.

You put ideas in motion by launching experiments in the shops and collaborate with cross-functional stakeholders to ensure quick implementation and execution of plans.

You have ownership of the retail customer journey and must make sure it fits seamlessly into the omni-channel strategy

You co-create the BASE shop of the future and launch a test-shop by the end of 2019

You create a vision for the future retail experience and footprint.

You set up small-scale experiments in the current BASE shops to test new ideas.

Are you that unique person who is...

Continuously asking yourself and challenging others if ideas or actions are relevant for the customer?

Someone with deep empathy for end users?

Not afraid to fail? And quickly learn from your mistakes?

A believer of small incremental changes to make a real impact?

A thinker, but primarily a doer?

Very motivated to build the shop experience of the future?

Do you have subsequently...

Between 5 and 8 years of relevant experience in retail?

A bachelor or masters degree?

Affinity with digitization in retail?

Experience in managing and coordinating agencies?

A language knob: FR-NL-EN and well-aware of the Brussels and Southern environment?

Then you're the person BASE is looking for!

Why Telenet?

They stimulate an ambitious career, but give you room for a healthy work-life balance.

The digital future will bring new services, new companies, more jobs and greater progress. For Telenet, this means enrichment through more inspiration, innovation and growth.

A competitive salary with fringe benefits.

They have an open and inclusive company culture focused on personal growth and deep respect for employees, customers and partners.

Looking forward to exploring this challenging opportunity further with you.

Contact Frederik De Blauwe: +32470/60 67 51 / fdeblauwe@fusionexecutive.be or Farah Amri 0468/48 00 97 / farah@fusionexecutive.be

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