Treatment Plan: Five Principles to Restore Government’s Ability to Serve
• Accountability - Establish a government-wide culture that holds managers and employees accountable for their success or failure in meeting performance objectives — with real consequences in either case.
• Analysis - Define each program’s performance objectives, identify and evaluate the resources available to meet them and establish objective metrics to measure the cost and value of operations.
• Reforms - Encourage bold experimentation to create efficiencies that eliminate waste and duplication and improve service delivery and remove the existing departmental silos to encourage sharing of what we learn across agency lines.
• Taxpayer Feedback - Solicit and utilize feedback from citizens on government services and agency policies.
• Public Reporting - Treat taxpayers as citizen-owners of their government by readily and visibly communicating our progress in making government more efficient and cost-effective.