Lean Business What it means to CHANGE your organisation


Are not as customer-focused as they would like to be.

Are not able to respond quickly to market disruption.

Are over-burdened with bottlenecks and unnecessary overhead.

Struggle to achieve the employee culture they want.

Spend more time and money than necessary to get work done.



Experimental: Designed to test your riskiest assumptions.

Iterative: Implemented in small, value delivering chunks that builds on previous work.

Human-Centered: Viewed from the customers perspective.

Collaborative: A team effort.

Holistic: Takes a systems-thinking approach.

Creative: Approached in a way that is unique or different to what exists today.


Use Good Judgement: Make wise decisions despite ambiguity, and prioritise what must be done well now.

Communicate Effectively: Be concise, articulate, and listen well.

Make an Impact: Demonstrate a bias to action, and consistently strong performance.

Exhibit Curiousity: Seek to understand, and be eager to learn.

Be Innovative: Re-envision issues to solve problems, challenge assumptions, and propose solutions.

Be Courageous: Take smart risks, and speak your mind even if it's controversial.

Display Passion: Inspire others with your actions, and constantly strive for excellence.

Be Honest: Quickly admit your mistakes, and be non-political.

Act Selflessly: Make time to help colleagues, and be ego-less.


Level out the work based on capacity.

Create a sustainable mechanism for people to design, execute and participate in change while continuing to run the business.

Base your decisions on strategy and vision.

Clearly articulate your company strategic goals, and make sure everyone in the organisation thoroughly understands what you are trying to achieve.

Make evidence-based decisions and implement them quickly.

Design and implement a governance model based on trust that enables employees to make and execute informed decisions.

Standardise tasks and processes to empower employees.

Design and roll-out ways of working that enables the quick delivery of value with limited complexity and waste.

Use technology that serves your people and processes.

Implement fit-for-purpose technology systems to support your governance models and ways of working.

Use visual controls to bring problems to the surface.

Roll-out systems that make pipeline and in-progress work transparent to everyone in the organisation.

Create dynamic pipelines of work that are constantly updated and prioritised.

Set up a system where people 'pull' the most important work when they have capacity to start.

Create a continuous process flow to optimise delivery.

Set up a system where work is done just-in-time, and can progress smoothly from one step to the next without delay or overhead

Focus on resolving issues immediately.

Set up regularly recurring procedures to identify issues right when they happen to support quick delivery of value.

Spend time where the work is actually happening.

Make it a practice to have status updates, progress check-ins, and other relative conversations where people are performing their work to truly understand what's going on.

Grow leaders who embody your philosophy, and teach it to others.

Implement the practice of having leaders champion the ways of working and educate everyone else on how to apply them.

Develop exceptional people who do a lot of good work.

Set up a system that enables people from throughout the organisation to get involved in work, and with people, outside their area to learn and practice new skills and ways of thinking.

Challenge your extended network and help them improve.

Invite your partners and suppliers to participate in your governance models and ways of working to help them learn and get better at what they do.

Be an organisation that values continuous improvement and learning.

Make constant review and improvement a standard by embedding those activities in employee performance measure.


An organisation that:

  • Focuses on customer needs
  • Quickly responds to changes in the market
  • Leverages the creativity and expertise of everyone
  • Trusts each other and feels empowered to make decisions
  • Exhibits the behaviours that create a positive culture
  • Knows how to minimise waste and deliver value
  • Applies lean, design thinking and agile principles in their day-to-day work

Thank you.

Created By
Scott A. Williams


Principles derived from Toyota Way by Jeffrey K. Liker. Behaviours based on Netflix company values.

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