Elite Quality Recognition Award
In March 2017, the Pension Fund received for the second year in a row- the Elite Quality Recognition Award for achieving 99.24% "straight through processing" of its 900,000 payments dispersed globally in at least 190 countries.
Each month, the Pension Fund pays more than 75,000 individuals in 15 currencies, quarterly adjusting the pension payroll to consider movements of inflation and foreign exchange in more than 100 countries. More than 99°/o of these payments are accurate, error-free, and require no follow-up. This is a remarkable rate for many reasons considering payment amounts must constantly be adjusted, and mailing addresses and bank information are changed often. It is not a system on auto-pilot.
The Pension Fund has won this "Best-in-Class" award after it introduced the new Integrated Pension Administration System, or IPAS. The award was delivered by Christine Lawrence and Gerry Murphy, executives from the Treasury Service Office of J.P. Morgan, who announced that the UN Joint Staff Pension Fund is actually "in a class of its own" as the only non-bank organization in the world to receive such an award.
"Last year was a transitional year for the Fund and receiving this award again, for a highly efficient global disbursement ratio, demonstrates the hard work of our staff and the solid and modern IT and operational platform that was successfully implemented. Today, the Fund processes more pensions more efficiently than ever before," - The CEO of UNJSPF, Sergio B.Arvizu, received the award on behalf of the Pension Fund.
Initial reviews characterize the new UNJSPF website as "accessible, easy to understand, and comprehensive." The communications team and all areas of the Fund have cooperated since October 2016 to assure that the website has all the information and access participants and retirees need to make informed decisions when joining, separating, or undertaking any process in between. The goal of the new website is to make information about your pension benefit more understandable, and the process of carrying out your requests more efficient. Designed as a one-stop-shop for all information about the Fund, it will also be the number one Client Service tool, coupled with Member Self-Service, to make it easier and faster for UNJSPF participants, retirees and beneficiaries to access accurate information quickly.
Meeting of the Chairman and CEO with the Secretary-General
In March 2017, the CEO Sergio B. Arvizu and the Chairman of the 63rd Board Vladimir Yossifov met with the Secretary-General Guterres to provide an overview of the Fund, an update on the very significant progress achieved by the Pension Fund during 2016 and 2017, as well as the plans for the following biennia that will be presented to the Pension Board at its sixty fourth meeting. The informative working meeting was very productive, and the men were able to reach key agreements.
Nairobi Liaison Office
Amongst the many new pilot initiatives to enhance UNJSPF services, one exciting opportunity stands out. The Fund has been working together with UNON to establish a United Nations Joint Staff Pension Fund presence in Nairobi, Kenya in order to provide capacity building and greater outreach to clients in Nairobi and in the surrounding areas. This opportunity is a part of a series of carefully coordinated initiatives presented in a "white paper" during the sixty third session of the Pension Board. The objective is to do more with less while at the same time enhancing the Fund's services to participants and beneficiaries. The establishment of this pilot liaison office in Nairobi is not only an exciting opportunity for growth, but the project also emphasizes the Fund's continued dedication to strengthening its ability as a global service provider for participants, retirees, and beneficiaries.
The new UNJSPF Liaison Office in Nairobi will be led by Rachel Kitambo, a highly qualified staff member from the Fund's New York Office. She will be supported by the appropriate staffing, administrative, technical, and logistical resources from the United Nations Office in Nairobi. In additional to many other important responsibilities, the UNJSPF Liaison Office in Nairobi will work to support missions in East Africa by providing pre-retirement seminars, training HR counterparts in pension matters, and supporting the submission of separation documentation to the Fund in a more expedited manner. With the potential to serve over 60 Offices of UN Funds, Programmes, and Agencies in or operating from Kenya, including 25 Regional Offices, the UNJSPF Liaison Office in Nairobi will be a valuable addition to making the Fun more accessible.