A Message from the Executive Vice President & COO
Hope and gratitude are two words that come to mind as 2020 ends and we head into our holiday break.
First, my gratitude to all of you for the work we managed to accomplish in what became a very strange year. Despite the shutdown, a core group of IP&O employees had to remain on campus to monitor health and safety, respond to public safety calls, manage maintenance and project requests, provide grounds and custodial services, and prepare the buildings for that time when we will return. I am extremely grateful for the hours you put in and all that you accomplished.
My gratitude, as well, to those of you who had to quickly adapt to working from home. In a year in which nothing ever felt quite right, each day punctuated by countless Zoom and WebEx meetings, the work got done, and new challenges were met with great resolve.
We are all aware that simply turning a calendar page from the old year to the new does not guarantee anything will change. That which we left behind in 2020 will still be looming in 2021. I do know, however, that the steadfastness displayed by all of you in 2020 helped guide Rutgers through the worst of this crisis, and your continued steadfastness will also bring us out of it. So as we say our goodbyes to 2020, I remain hopeful for a bright new year, and I am truly grateful for each one of you.
Have a healthy, restful, and safe holiday season, and remember, wear your mask, watch your distance, and wash your hands.
IP&O Provides Infrastructure for Large Clinical Trial
IP&O’s Facilities Contract Services group recently completed the installation of six Department of Defense (DOD) trailers for the Janssen COVID‐19 vaccine trial. The trailers are located in the parking lot of 45 Knightsbridge Road in Piscataway.
“The trailers arrived on September 17 and their installation and set-up is critical to starting the Phase 3 Janssen (Johnson & Johnson) COVID-19 vaccine trial study,” said Azucena “Sheny” Grady, Senior Facilities Project Manager. The study, which began in mid-November, is managed by RBHS’ Clinical Trials department, under the leadership of Nancy Reilly, RN, MS, CCRC, CHRC, Executive Director. It has a duration of about two years
“The trailers enable us to double our enrollment for the study,” Reilly said. “It’s a great location with access to 287, Route 18, and all of the surrounding towns because we are reaching out to the broad population.” Because COVID-19 seems to disproportionately impact older people and minority groups, the study requires a large and diverse population. Reilly explained that this multi-center trial will try to get a total of 60,000 participants. “Our goal is to get 2,000 participants in our study,” said Reilly.
Participants are involved for two years. Once receiving the vaccine, they are evaluated in person five times the first year. “We then see them remotely the second year and evaluate the progress of the vaccine for both its efficacy and its safety,” Reilly added.
The trailers are connected to underground utilities from the 45 Knightsbridge building. “There has been a great effort by multiple groups within IP&O to make this project a success, including Facilities Contract Services, Utilities, Code and Standards, Grounds, Planning, Business Services, Environmental Services, Real Estate, Emergency Services, REHS, Operations, and many others,” Grady said. OIT provided telecommunications including wireless, phone, data, cable TV, and other equipment.
The Army trailers are self‐sustaining. They arrived to the site with generators, holding tanks (sewer), and potable water tanks, which allowed the study to begin before the utility work was completed. The utility work has been completed, and IP&O’s Utilities group will maintain the utilities service throughout the duration of the project. Medical waste will be managed by REHS.
“Sheny was absolutely fabulous in getting this set up,” Reilly said. “She was all over it and really wonderful to work with.”
Hear more from Nancy Reilly below on the This Week in IP&O Podcast.
When Ron Trivinia graduated from the Gloucester County Police Academy in 1990, most municipalities were only hiring police part time. There were very few full time positions up for grabs. “I came through some municipalities, Runnemede Police Department, Audubon Park, and then Magnolia,” he said of the Camden County towns where he found work. “The competition was stiff then for a full time position. I was trying to get in full time somewhere,” he explained.
In 1999 Trivinia put his resume in at Rutgers Camden. “They had two open positions, and I walked into the gymnasium where they were conducting interviews, and both bleachers were full with candidates,” he recalled. “But I stayed. I had put my last three dollars in the parking meter and stayed. Three interviews later and a physical agility test, I got picked.”
Trivinia has thoroughly enjoyed his years at Rutgers. “I always loved the new energy that comes every year with each group of students. It’s different than working for a township. At Rutgers it’s always new,” he said. Describing the campus as a “little gem” in the city, Trivinia had high praise for his former colleagues. “Rutgers did a great job picking officers for that campus,” he said. “It is a very diverse department in race, age, and sex. That’s why the campus community supports us. In fact, the entire community supports us.”
About three years ago, RUPD Camden started a Community Policing unit. Trivinia was placed in charge. “These were the best years of my policing,” he said. “I loved it. Kids would just come into my office to ask me anything. I wore many hats,” he laughed. “One might ask me how to budget money better. Another might come in for the candy I always had in the office. The holiday drive for the Ronald McDonald House was always the best too. There was not a dry eye in the house among us when we left there. I think we got more out of it than the kids at the house.”
Trivinia, and Lt. Linne’ Getsinger would dress as Mr. and Mrs. Klaus, as well. “It’s sad to leave, but as I told Chief Dinan, I have the years in and I want to spend more time with my family. My son is a junior in high school and time is going so fast. I don’t want to miss anything. I loved working for Rich, but it’s time.”
“We are going to miss Ron,” said RUPD Camden police chief, Rich Dinan. “He made a huge impact on our campus. He put his heart into everything he did.”
“Ron will be missed,” Getsinger said. “I could always depend on him for anything. Everyone in the department shared many laughs with him through his career. His replacement will have large shoes to fill!”
For now, Trivinia is keeping busy supervising the renovation of his wife’s childhood home. “My mother-in-law gave us the home after she moved into assisted living. We sold our house, and I am so busy now I don’t know how I would fit in work,” he laughed. “But after this is done and we move in, I’ll probably pick up some part time work. My wife and I have been together since high school. She knows I’ll need to do something. I can’t sit still.”
Congratulations PO Ron Trivinia on your 30 year career as a police officer and your retirement from Rutgers!
“The population of people with autism is a very diverse group, but often many of these differences can be explained by the diversity that exists among all people. All of us have many facets to our personal identities and a diagnosis of autism is just one part of who someone is. This program demonstrates what can be achieved for all adults on the spectrum given optimal programs and resources,” Manente said as he looked around the 10,000 square foot space that serves as the core for the RCAAS.
What makes the autistic population so diverse is the spectrum of behaviors that characterize autism. “There are highly intelligent and articulate autistic adults with advanced degrees in a variety of academic disciplines who should have every opportunity to settle into a fulfilling career, but their social skills may be keeping them from doing so. There are others who may lack the basic ability to communicate and be prone to dangerous challenging behavior, In our program, we can accentuate their abilities and develop customized accommodations for accessibility to jobs, public transportation, and leisure.”
Adults with autism face an 80% unemployment rate nationally (pre-pandemic). This high level of unemployment applies across people on the spectrum from those who have a high level of intelligence and academic credentials that would typically open the door to many ambitious career opportunities and others who have more significant challenges, yet would be able to work with assistance. Success in business often depends on one’s ability to connect with others. This can often prove difficult for many autistic people.
CSP, or College Support Program is the second sub-unit which provides a wide variety of services and supports designed to enrich the experiences of Rutgers University Students on the spectrum both inside and outside the classroom. The third sub-unit is a Psychological Services Clinic that provides a variety of evaluation services including diagnostic evaluations for adults in addition to also providing therapeutic services for adults in the spectrum with anxiety, depression, and other mental health support needs.
A fourth sub-unit that will be added, Manente explained, is an intensive out-patient clinic (IOC). The not yet operational clinic will work with autistic adults who trend toward more severe and dangerous challenging behavior. “These adults, with the most severe behaviors including self-injury and aggression, are considered to be underserved in the autistic community,” Manente said. Four clinical rooms are located in a separate part of the building and designed to minimize further self-harm or harm to the practitioner(s) providing treatment. “People with dangerous challenging behavior used to be institutionalized for the majority of their lives which was a horrible situation that needed to end, but many of the institutions were closed down without a clear plan for how the population of adults with this level of need would be reintegrated into the community. This situation is crisis across our nation that is unfortunately not getting a lot of attention.” Of particular note, the Intensive Outpatient Clinic space was carefully designed so that Rutgers graduate students can gain training and experience in the most evidence-based and effective practices in working with this population. “We will be teaching the next generation of doctors how to handle the hardest cases,” Manente said.
Just as passionate about the program and the new space is IP&O’s Joan Sitler who is the Project Manager for RCAAS. “Chris wanted to make sure we used every available space in the building for the needs of the participants. This required rethinking some of the design along the way and converting some space that was originally intended to meet a certain objective to then be adapted for a more crucial purpose. There were many times Chris made changes along the way, and it was back to the architecture’s drawings to see how we could adapt,” she laughed.
The building is funded through a gift from Mel Karmazin, the former President/CEO of Infinity Broadcasting, CBS, and Sirius XM Radio, along with his daughter Dina, the Executive Director of the Karma Foundation, which advocates for many autism causes.
Dina Karmazin, stopped by in late October for a building tour. Asked if the program and building were in line with her expectations, Dina Karmazin replied, “Yes. This program is a lifelong permanent solution. the way that the program includes all kinds of training opportunities for Rutgers students who might be interested in having a career doing this work makes so much sense,” she said, referring to the graduate student involvement.
IP&O employees, as part of this limited rollout are encouraged to use the system’s new Knowledge Base to search, review, and rate the knowledge articles.
“The Knowledge Base is like a self-help section,” Granadeiro explained. “I encourage everyone to browse through this section and rate the articles. We need to know if you find them comprehensive and useful.”
The portal also allows users to track and monitor their requests. “Once you submit a request, whether it is for an issue or problem or for simply inquiring about additional services you may need, you will receive an email confirmation regarding your request. You will then be able to log in to track the status of your request,” Von Stetten said.
All requests submitted via the Online Rutgers IT Help will be routed to the IP&O IT ServiceDesk for follow-up.
“This project is one of many enhancements that came out of the IT Leadership Council,” said Edward Fabula, IP&O’s Executive Director of Information Technology. “It is also one such project that meets Michele Norin’s vision of unifying IT for the university,” he added referring to Norin who is the Senior Vice President and Chief Information Officer. “There was a lot of give and take to get this done, but because of our partnership with OIT, not only has this been a success, there will be more to come and we can all be very optimistic about further IT enhancements for the university.”
Keri Budnovitch, Executive Director, Office of Information Technology, explained why ServiceNow was chosen by OIT. “ServiceNow has strong brand recognition, and global reach not only in the IT Service Management industry, but throughout higher education. Gartner Research identified ServiceNow as the top leading IT service management tool. Additionally, it has been used successfully by many Big Ten universities. With its flexible, scalable platform, ServiceNow allows us to share tickets, information, and knowledge across departments within Rutgers. This IT service management tool will be a major benefit to the Rutgers community as we work to develop one comprehensive, self-service portal for end users and provide them with easier ways to contact Rutgers IT organizations for support.”
“This project has been two years in the making and we could not have done it without our IP&O service desk technicians,” said Von Stetten. “They deserve a lot of praise for all of the testing and work they did to help implement the new software.”
“I encourage everyone to explore the available features of the Rutgers IT Help portal and become an avid user during this launch. We are looking forward to your feedback so we can improve the portal prior to the full university rollout in spring/summer 2021,” Granadeiro said.
If you have specific questions about the Rutgers IT Help Online Portal, please email email@example.com.