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Whirlpool Service Plans Service Technician Program

Whirlpool Corporation and American International Group, Inc. (AIG), are partnering to provide a comprehensive service plan for you and your consumers.

Three Easy Steps

  1. Technician fixes the appliance
  2. Ask if the customer wants an ESP
  3. Customer calls the tech hotline

Result

You, as the owner, gets paid a commission when your technicians complete a sale!

Selling extended services plans is a natural conversation that occurs while fixing the appliance; no added time to an already busy day for your technicians

More Money in Your Pocket!

Earn your 3% commission from your technicians selling the extended service plans.

How will you treat yourself?

Example of Your Awaiting Earnings

Instant Revenue

When one of your technicians sells an extended service plan, you get a commission from Whirlpool.

Extra "money for nothing" on commissions

A Simple Plan that Benefits Your Customer

  • Peace-of-mind
  • Cost savings
  • Whirlpool certified parts and technicans
  • Easy claims process

Compare the Savings for Your Customer

Trust and Loyalty

The program showcases you, the servicer, as offering a premium solution for customers to budget for repairs and maintenance while building long term relationships and brand loyalty.

Build long term relationships and strengthen your company footprint

To get started, contact Josh Jelenek, Manager, Service Manager Contract and Sales at joshua_jelenek@whirlpool.com

Frequently Asked Questions

Why buy a Service Plan? Over time, appliances may require service repairs or replacements. Once the manufacturer’s warranty expires, these could be unexpected and costly. With a Service Plan, if a covered incident occurs we’ll repair or replace it.*

Once a Service Plan is purchased, how long will it take to receive the actual Service Plan contract? If a valid email address is provided, we will send the Service Plan via email within 5-7 days after purchase. If we do not have an email address, we will send the contract via United States Postal Service (USPS), within two to four weeks after purchase.

Can a Service Plan be purchased while the appliance is still under manufacturer’s warranty? Yes, a plan can be purchased while still covered by the manufacturer’s warranty and the Service Plan’s coverage will begin after the expiration date of the manufacturer’s warranty.

Can a Service Plan be purchased for multiple appliances? Yes, a Service Plan can be selected on multiple appliances in the same purchase.

What is the benefit of purchasing a Service Plan for multiple appliances in the same purchase? Conveniently cover multiple products in one purchase and we will apply a discount to the total plan price.

How many products can be covered in a single Service Plan purchase? Up to ten (10) products can be added during a single Service Plan purchase.

What is the maximum age of a product to be eligible for a Service Plan? A Service Plan can be purchased on products up to ten (10) years of age.

What is needed to purchase a Service Plan? To purchase a Service Plan the following is required: product type and description, the brand, model number, serial number, retail value, date of purchase, and the address where it is located.

What coverage term options are available? Depending on the age of a product, there may be offers of either a 1, 2, 3, 4 or 5-year term Service Plan.

Can a Service Plan be purchased if the product is used in a business? Products used in a commercial setting are not eligible for coverage. See Terms and Conditions for details.

When can a claim be filed? A claim can be filed once the Service Plan is paid in full. If monthly installments are chosen, all installments must be paid before a claim can be filed. Once the payment for the Service Plan has been processed, coverage will be activated and a claim can be filed. No wait period is required if the product is under manufacturer’s warranty or under the coverage of a Service Plan. If the manufacturer’s warranty or other Service Plan has ended before the purchase date of Service Plan, a thirty (30) day wait period is required.

What is needed to file a claim? Model number, serial number and original date of purchase of all products to be covered must be provided to execute application for service.

How is service scheduled? Once the Service Plan has been activated, call us to schedule service. Online and phone help available.

Who will service the product? An authorized service technician in the area will provide service on the product.

If moving with the covered product, can service be scheduled in a new location? Yes, the network of authorized service providers is located across the entire U.S. Once we are notified of the change of address the product location will be updated in our records.

How can the service network area be determined? We service products in areas across the entire U.S.

If the product is sold, can the Service Plan be transferred to new owner? If the product is sold and the Service Plan has not expired, it can be transferred to the new owner. We require a notice of the transfer to be sent to: Service Plans, P.O. Box 1411, Jeffersonville, IN 47131-1411 or WhirlpoolOPSQA@sndirect.com.

How can a Service Plan be cancelled? To cancel at anytime call us. A full refund will be available if the cancellation is within sixty (60) days from the purchased date. If cancelled after the sixty (60) days, a refund will be available for the remaining days of coverage on a monthly-prorated basis.

To get started, contact Josh Jelenek, Manager, Service Manager Contract and Sales at joshua_jelenek@whirlpool.com

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