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1. Community Involvement & Development
2. Environmental achievements
3. Labour, Employment & Human Rights
4. Consumer Issues
5. Organisational Governance
6. Fair Operating Practices

1. Community Involvement & Development

We believe that the essential characteristics for successfully embedding Corporate Social Responsibility (CSR) into all of the Carroll Group’s activities, is our willingness to incorporate social and environmental considerations into our decision making process and being willing to be accountable for the impact of those decisions, as well as activities on the environment and society as a whole. We believe that behaving ethically is fundamental to establishing and sustaining legitimate and productive relationships with our partners and we understand the importance of CSR to the development and growth of our business.

We have adopted the principles of ISO 26000:2010 Guidance on Social Responsibility which provides us with a framework on how to show that we operate in a socially responsible way. This means acting in an ethical and transparent way that contributes to the health and welfare of society. This standard serves to clarify what social responsibility is, helps us to translate principles into effective actions and share best practice in social responsibility.

We recognize that we play a pivotal role in contributing towards growth and sustainability and we aim to conduct business in an ethical manner and seek to improve the regions and communities in which we work. This may involve the creation of employment and training opportunities, working with local enterprises and community groups or making the area more aesthetically pleasing.

Some of the community involvement projects during 2018 included:

  • Carroll Build invites pupils from Halewood Academy to learn what it takes to run a successful construction site and encourage more women into the industry.
  • The Carroll Group supports Women in Construction Week by encouraging talented staff to share their experience and offer insight to women thinking about a career in construction. (See here)
  • The Carroll Group brings festive joy to local residents to thank them for their co-operation during Oriel Drive construction works.
  • The Carroll Group visit local school in Skelmersdale to talk to pupils about staying safe near a construction site with the help of Ivor Goodsite.
  • The Carroll Group raise funds and collect food for Digmoor Community Foodbank which is local to Carroll Build’s 37 unit new build site for West Lancashire Council
  • The Carroll Group donate skips to Mersey Fire and Rescue to help emergency services contain fireworks of materials found on the street on Bonfire Night.
  • The Sovini Group raises over £10,000 for local charities at third annual Golf Day

2. Environmental Achievements

We have conducted Environmental Aspects and Impact studies to assess the impact that our activities have on the environment and as such have set ourselves a number of environmental targets which are monitored on an on-going basis.

Some of environmental achievements include:

  • The Sovini Group has eliminated all non-recyclable products from its in-house bistro. Plastic straws, cutlery, takeaway trays, salad and yoghurt pots have all been swapped for recyclable or biodegradable products.
  • In 2017/18 - 91.85% waste was recycled/diverted from landfill. The Carroll Waste Transfer facility is constantly monitored and regulated to ensure compliance with the latest environmental legislation.
  • The Sovini Groups Carbon Footprint reduced by 55% in comparison with our base-year data which saw a reduction from 9.34 CO tonnes per FTE in 2010/11 to 4.20 FTE in 2017/18.5
  • The Carroll Group have installed Driver Behaviour Technology software in our vehicles, which provides real-time, verbal coaching that helps drivers understand exactly how they need to drive their vehicle to be both safe and efficient. This supports our environmental monitoring targets to measure energy usage and fuel consumption.

3. Labour and Employment

We provide a safe and healthy working environment for our employees and our management systems have been assessed and registered to ISO 14001 Environmental Management Systems and OHSAS 18001 Occupational Health and Safety Management Systems.

  • Investors in Diversity - As a Group we have adopted the Investors in Diversity Model which provides an all-encompassing methodology for improving Equality, Diversity and Inclusion (EDI) practices in the workplace. This has enabled us to take a structured and planned approach to embedding EDI at the heart of what we do and as such we have successfully achieved registration to Investors in Diversity Stage 2.
  • Disability Confident - We are an accredited Disability Confident; this scheme is designed to help recruit and retain disabled people and people with health conditions.
  • ISO 9001, 14001, 27001 and OHSAS 18001 attained - We successfully retained registration to ISO 9001:2015 Quality Management Systems, ISO14001:2015 Environmental Management Systems, ISO 27001:2013 Information Security Management Systems and OHSAS 18001:2007 Occupational Health and Safety Management Systems.
  • TPAS - The Carroll Group adopted the framework of the TPAS Contractor Accreditation, ensuring all future projects or initiatives, including new build, are carried out with the support and involvement of tenants and residents that bring about positive benefits to communities.
  • Investors in People Gold and Health and Wellbeing achieved - We have achieved the Investors in People Health and Wellbeing Award and Investors in People Gold, which represents a true commitment to employee wellbeing and demonstrates a solid foundation of good practice which remains challenging and aspirational for many organisations. We believe that having a health and wellbeing programme in place supports a culture of happy and healthy employees, in turn providing improved productivity, attendance and motivation.
  • UK’s Great Place to Work 2018 - The Sovini Group cemented its place as the country’s leading employer for 2018, being crowned the UKs Best Workplace. The award follows the Group’s innovative approach to their employees, providing staff incentive schemes, talent management programme, plus much more!
  • Equal Pay - The Sovini Group has bucked the national trend on gender pay. The Group’s latest gender pay analysis has revealed salaries of female members of staff compare favourably with their male colleagues. The Report revealed a 3.49% gap in favour of female employees, compared to the UK average of 9.1% in favour of men.

4. Consumer Issues

In order to ensure that fair, factual and unbiased information is readily available, we have compiled a suite of policies and leaflets which can be accessed either from our webpage, at any of our offices or upon request. All corporate information is free from stereotypes and prejudice in relation to age, gender, religious belief, race, disability or sexuality. An Equality Impact Assessment is also undertaken on all of our policies to reduce any negative impact to any group or individual.

Outbound Customer Satisfaction surveys are conducted centrally, by the Group, to monitor the customer perceptions of the quality of works and services which have been provided. These surveys are conducted across all equality strands, to ensure there is no disparity or discrimination towards any group of customers.

All construction waste which is generated through our activities is transported to the Group’s Materials Recycling Facility where the waste is mechanically sorted and separated to ensure that the optimum amount of waste is recycled and we have set ourselves a challenging target of recycling+ 90% of all waste which we receive and process. Carrolls Waste’s environmental objectives are to dispose of waste in the most economical manner, while at the same time reducing our environment impact and offering professional and reliable customer service at a competitive price. We endorse the ethos of continual improvement in environmental performance and as such have successfully achieved certification to both ISO 14001 Environmental Management Systems and OHSAS 18001 Health & Safety Management Systems that will benefit not only our organisation, but will also have a positive impact on customers, staff, stakeholders and the local community.

5. Organisational Governance

We will ensure that we continue to practice accountability and transparency at all levels of our organisation. We will undertake annual reviews of our Strategic Plans, CSR Action Plan and processes to ensure that effective arrangements are in place. We have developed and maintain a full suite of policies and procedures to ensure compliance with legal, regulatory requirements and best practice. We have a dedicated team who facilitate the Strategic Planning Process which considers both the internal and external operating environment. Organisational Governance is achieved through practicing accountability and transparency at all levels of our organization, using leadership to create an organisational culture which uses core values of social responsibility when making business decisions. Processes include: Governance and Probity; Gifts and Hospitality; Business Assurance Committee; Probity Issues.

6. Fair Operating practices

We are committed to promoting the highest standards of ethical business practice, from our recruitment and employment activities, through to the behaviours and procedural arrangements we expect from our supply chain partners. This includes being vigilant to the human suffering caused by those involved in acts of modern slavery and human trafficking activities.

Our aim is for continuous improvement in this area and we will build on our existing strong emphasis on promoting employee welfare, stringent selection procedures and monitoring of our supply chain, through to our zero tolerance stance for any form of discrimination or Human Rights breaches.

We have developed our own Governance and Probity procedures which is supported by our Anti-Bribery Policy, compliance with which is mandatory. We have amended our Approved Supplier Questionnaire to include an element in relation to Corporate Social Responsibility. Suppliers will then be monitored to ensure they adhere to the terms of the contract relating to social responsibility. This could include: creating apprenticeships; creating permanent positions; education in school; work placements; assistance with the Community Fund; giving free of charge labour or supply goods and materials to certain schemes or community projects. In Accordance with the Modern Slavery Act we have also included a requirement for prospective suppliers to provide us with a copy of their Modern Day Slavery Annual Statement and the Group have also nominated a Modern Day Slavery Champion.

Procuring goods and services locally. We have excellent working relationships with a number of local suppliers and partner Group member Sovini Trade Supplies, which enables us to access materials that may be in limited supply, at short notice.

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