EDCO IS OPEN FOR BUSINESS
Despite the coronavirus (COVID-19) pandemic, EDCO, Frederick, Md., has been open for business, following a cleanliness plan and adhering to the recommendations provided by the American Rental Association (ARA) Clean. Safe. Essential. training certificate program. Rental Management recently talked with Jason Stanczyk, EDCO’s vice president, about how the company has responded to the pandemic and how it has impacted business, operations and employees.
Rental Management: How has COVID-19 impacted what you do at EDCO?
Jason Stanczyk: In some ways, the pandemic has had a positive impact internally. Yes, business dropped in the spring, but internally we only have had a single case in two manufacturing facilities with more than 100 people working for EDCO. The pandemic has made our strengths and weaknesses very clear. We’ve learned about weaknesses in our overall flu protection plan that we’ve corrected, and we will make those changes permanent to try to keep the seasonal flu out of EDCO.
COVID-19 also accelerated what was happening with online training. We were doing a good amount, but not enough for the future. People work and gain knowledge from the internet. Any business that isn’t putting funds and time toward that is not preparing for the future. We launched a new YouTube channel with EDCO tips with Chuck and Ed, two outside trainers who will be internet stars. We have ramped up training tips on social media, we’re working on streaming videos and we have built an in-house studio for podcasts.
Rental Management: You have expanded what you do for online training. Are rental stores taking advantage of the opportunity?
Stanczyk: In the spring and early summer, many of our customers were taking advantage of online training. Most EDCO products are not intuitive and we’ve found rental businesses profit most after they receive our training. They make more money when we teach the common rental customer problems EDCO products solve. Our people have done online regional training for multiple accounts. The sessions have been well-received and have resulted in equipment orders.
Watch the video below to view Jason Stanczyk's full interview with Rental Management Magazine.
EDCO's Cleanliness Plan
- Check temperatures when employees enter the building.
- Hand sanitizer stations cover all entrances.
- Everyone wears a mask.
- Everyone practices social distancing.
- Common areas, including bathrooms, are cleaned multiple times each day.
- Door knobs are wiped down multiple times.
- Doors are kept open when possible. Closed doors have been fitted with EDCO-manufactured foot pulls for opening.
- Directional arrows placed on floors for foot traffic.
- No food sharing.
- Loudspeaker workspace cleaning reminders three times a day before breaks.
- EDCO leadership constantly updates procedures as situations change.