Tier 2 CSM Update Christian Cory

Team of 5, based in Dublin, covering all of EMEA.

I am covering 66 accounts in Nordics and 6 in the UK.

Everyone contacted before end of July.

Prioritize 5-10 accounts per quarter.

First f2f-meetings this week. Budget for meetings once a quarter.

Will be working with sales and marketing to create group events such as roundtables and Adobe days. Key is to get as many customers as possible in to same meeting.

Push expert services.

Case from the UK

Fidelity Investments

An example of how to work together

Collaboration between AEs for CCE, Acrobat and Stock the SC and CSM

Learnings and things to improve


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