Industry Insights: Aviation
Airport management staff around the United States are grappling with significant industry and operational changes impacting their facilities. Looming large among these is the emergence of the ultra-low-cost carriers (ULCCs) which bring the promise of a new passenger market and increased revenue but also create a host of facility and customer service issues that require thoughtful consideration and creative solutions.
The recent emergence and growth of ULCCs is pressuring non-hub and small hub airports to evaluate facilities and services to accommodate this new and growing market. Every facility and service at the airport is impacted by a ULCC from security and concessions to maintenance, ticketing and the security checkpoint. Complicating matters is the "burst" schedule these carriers employ, bringing large surges of customers several times per week.
The operations and customers of ULCCs have a direct and substantial impact on airport facilities that will require airport managers to make operational modifications, as well as space accommodations. The impacts that need to be addressed include curbside congestion, parking availability, ticket lobby congestion, security screening checkpoint queuing and staffing, concessions staffing, hold rooms, restrooms, airport staffing and maintenance, and ramp space and operations. With thoughtful planning, staff coaching, and communication with staff and airport service providers, revenue streams can be maximized and the passengers of ULCCs can be accommodated without major disruption to airport operations.
The emergence of ULCCs presents both challenges and rewards to the many intertwined service providers at an airport and especially airport management staff. For those airports working with ULCCs, it is essential to plan for operational modifications and impacts to your facilities and services. You’ll want to be careful about investment in new facilities, but committed to reinvestment in your current facilities with necessary modifications.
CHA’s Aviation Team is experienced in providing our airport clients with creative solutions to address the challenges presented by ULCCs and their customers.
Contact Paul Puckli, Vice President at firstname.lastname@example.org for more information.
World-Class Athletic Complex Welcomes Soccer Players to Henrico County, Virginia
Henrico County, Virginia, envisioned a world-class athletic complex on an 88-acre parcel but before Glover Park became a reality, several challenges had to be overcome: streams, wetlands, leftover construction debris, and significant land disturbances. With stakeholder input, the space was transformed into a tournament quality sports complex with full-sized lighted soccer fields, a restroom building, supporting infrastructure, parking for more than 300 vehicles, and on-site bio filters for low impact stormwater management.
Since the park opened in February 2018, the complex has hosted 10 tournaments drawing large crowds and bringing significant revenue to Henrico County via sports tourism.
Airport Terminal Renovation Reduces Barriers To Travel
The Rochester International Airport (ROC) recently embarked on a $56 million terminal renovation program which included several impressive features:
- Facial recognition and bag left behind technology at the terminal entrance canopy to enhance safety and security
- Introduction of cutting edge American Sign Language-to-Voice Technology to assist Deaf Passengers
- Implementation of innovative passenger wayfinding that integrates color coded concourse ribbons and communicative LED lighting
- Airport Passenger Information Network accessible by passenger’s individual mobile device or fixed tablets throughout the terminal
- Creation of two passenger interactive play zones in partnership with The Strong National Museum of Play
All of these features are intended to remove barriers to travel and create a safer, easy to navigate terminal that welcomes passengers and increases economic opportunities for the greater Rochester region.
Utilizing Smart Infrastructure Technology
Cloudy skies dumping increasingly heavy rains is causing catastrophic damage to infrastructure around the country, but the answer to mitigating the flooding is now being found in another type of cloud – cloud technology. Progressive communities are utilizing a smart infrastructure network coupled with cloud technology to build operational intelligence within the flood control system.
Essentially, a continuous monitoring and adaptive controls (CMAC) platform informs the municipality about future weather events and provides for monitoring and management of flows during critical wet weather periods. The network allows for early detection of potential problems and impending flooding.
CNBC recently interviewed a CHA water client highlighting the application of this technology. The City of Albany had experienced millions of dollars in infrastructure and property damage prior to the installation of a system that monitors weather events and allows for proactive measures to mitigate flooding. For more information on this innovative technology, you can view the CNBC story or contact CHA's Mike Miller, PE, Water Market Development Leader, email@example.com, to learn how it could work in your community.