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2017 WEHOX INNOVATIONS ANNUAL REPORT aN INITIATIVE OF THE CITY OF WEST HOLLYWOOD

INTRODUCTION

In the fall of 2014, the City of West Hollywood launched WeHoX, the City’s first comprehensive civic innovations program, to explore the merging of technology and innovation with civic purposes for government transformation. Innovation Salons with private sector technology, innovation, business, communications leaders, and City staff, focused on exploring specific themes and challenges driving civic innovation in West Hollywood. The team’s recommendations, the comments and ideas from the WeHoX salons, and the work of City staff and consultants culminated in the first City of West Hollywood WeHoX Innovations Annual Report. The report proposed a broad range of programs and projects, and set goals for the City’s civic innovation initiatives in 2015 and beyond.

As a follow-up, the 2016 WeHoX Innovations Annual Report explored the progress made by the City in implementing the civic innovation program developed in 2015. Several landmark initiatives were launched, including an Innovation Academy and a high-speed fiber masterplan. When coupled with other groundbreaking achievements like the opening of the Automated Parking Garage, West Hollywood cemented its mark as one of the most innovative small governments in the country. Smaller projects like hackathons, a public safety mobile command post, and enhancements to the West Hollywood Official City App helped innovation flourish throughout all areas of the organization.

This third and final progress report, this 2017 WeHoX Innovations Annual Report, recognizes that all initiatives have been achieved, with either completed projects or ongoing departmental efforts. A snapshot of the progress of the program is shown in the table below:

Below are highlights of six marquee projects and programs the City has launched in the past year with the corresponding WeHoX Innovations Annual Report Category and Strategy(ies) to which they correspond.

2017 INNOVATION HIGHLIGHTS

CIVIC ENGAGEMENT AND PUBLIC PARTICIPATION

Innovation Strategy: Take City Hall Meetings Outside of City Hall

NextGen Engagement Program

Over half of West Hollywood’s population is under 40, but the majority is not engaged in the City’s decision making processes and is disproportionately underrepresented in governmental leadership and the voting electorate. The city surveyed this group and found almost 80% indicated they want to be more civically involved, with the majority seeking new and non-traditional means of engagement beyond Boards and Commissions, which do not particularly appeal to this audience.

In response, Council directed staff to create a pilot “NextGen” civic engagement event to engage constituents under the age of 40 in an interactive civic activation in a non-traditional setting. The event was held on July 20, 2017 at the Andaz Hotel. The City partnered with an event production team to curate the event, making it feel less like a traditional City meeting and more like an educational social activation. The event had a large turnout, with 150 attendees and included a live DJ, WeHo NextGen-branded photo booth, a celebrity keynote speaker, and a panel comprised of current NextGen City Board members and Commissioners. The event also included an “Engagement Lab” interactive exercise comprised of a series of prompts seeking ideas for 21st century community engagement.

To keep the momentum going, a newly created Community and Legislative Affairs Division will collaborate with departments throughout City Hall to plan upcoming events and engage community members that have not historically been involved with local City government.

TRANSPORTATION, PEDESTRIAN SAFETY, AND PARKING

Innovation Strategies: Provide real time public transit service information to the public and Showcase third-party applications for innovation.

PickUp Real Time Arrival App

The City of West Hollywood’s PickUp is targeted and marketed to our young, hip, nighttime entertainment clientele who are typically public transportation adverse. Residents and visitors coming to West Hollywood on weekends can take this free, fun shuttle that comes equipped with a DJ and photographer inside, its own social media accounts, and a perks card for discounts to popular nightlife businesses.

While real time arrival information is available on transportation arrival apps, they lack the branding and strong identity that characterize the PickUp; this is a reason why the City has welcomed a third-party application, created by Josh Gafni, a West Hollywood resident and employee of local technology company, Tinder.

Gafni created the WeHo PickUp app for people to locate the PickUp trolley on a subway-esque map. Users can view the nearest stop to their location and estimated time of arrival of the next trolley using GPS technology. This project has given Gafni the opportunity to contribute to his local community through the use of his technology skills.

The City is currently working with Gafni to enhance his app to include city branding and legal disclosures before launching it publicly in winter 2018. This successful citizen-led partnership was embraced by the City and sets a good example for future public-driven data projects.

RECREATION, HEALTH AND WELLNESS

Innovation Strategy: Creative Use of Public Spaces

MicroPark Program

In late 2016, Council authorized the release of a limited design competition seeking innovative micro-park concept proposals from five design teams. The winning Micro- Parks are temporary and operational for 12- 18 months. The pilot program provides an opportunity for the City to activate underutilized spaces in the City and create recreational space during the remodeling of West Hollywood Park. This pilot program fosters new and innovative opportunities for communal engagement and recreation in the City. To date, three micro-parks have been installed:

Kaleidoscope by Utopiad is a series of colorful, rotating mirrored acrylic prisms that reflect the equality of light, the texture of surrounding buildings, and the movements of passersby to create a distinct visual and experiential happening along the sidewalk.

WeLoveWeHo by Moore + Friesl re- imagines the wildcard micro- park in the form of a fullscale interactive selfie wall.

Tiny Parks is conceived as a flexible amenity that is able to provide short- term rest spots in tight public and semi- public areas of the City of West Hollywood. A collection of boxes create both casual sitting areas and adjacent table surfaces, some of which are outfitted with checker game boards.

To build off the success of the micro-parks pilot project, staff will propose expanding to a full scale parklet program in early 2018.

PARTNERSHIPS, EFFICIENCY AND TRANSPARENCY IN LOCAL GOVERNMENT

Innovation Strategy: Create West Hollywood Innovation Fund

West Hollywood Innovation Fund

A city’s ability to generate innovative ideas that solve major challenges and improve city life depends on its ability to find innovative new ways to get work done. Therefore, as part of the WeHoX Technology and Innovation program, City Council approved the West Hollywood Innovation Fund in December 2015 to launch in FY16-17. This $50,000 internal City innovation fund provides small grants for pilot projects that demonstrate innovative solutions to existing civic challenges.

From 2016-2017, the Innovation Fund provided grants to seven projects, across a range of departments, including: Economic Development, Community Development, Human Services and Rent Stabilization, and Communications. The Innovation Fund expanded the breadth of engagement and communications tools City departments typically use in a variety of ways. Innovation Fund projects include the following:

The Aging in Place plan was transformed “beyond the PDF” to become an interactive age-friendly website that readers of any age can easily access and digest;

User-centered graphic design transformed a stale public meeting notice placard into an attractive easy-to-read visual poster that provides community members with the important information they need about upcoming development projects; and

Social service offerings will be highlighted in bite-sized, social media friendly videos with the help of an animator/videographer to reach out to new audiences.

The Innovation Fund has been successful in launching innovative staff-driven ideas that improve how the City conducts its business, delivers services, and engages with its stakeholders. In the upcoming year, the Innovation Division will work to increase the breadth of projects awarded, range of ideas generated, and to seek more hardware and technology solutions that can help with challenges within and outside of City Hall.

SUPPORTING THE INNOVATION ECONOMY

Innovation Strategy: Introduce “Business Concierge” service at City Hall

Business Concierge Services

In 2017, the City of West Hollywood created a new Business Development Division. This division connects business to services and resources, helps new businesses navigate the City’s planning and building process, and supports relationships with the Business Improvement Districts and the Chamber of Commerce. Staff serves as an “on-demand” business concierge, treating every contact and interaction with a new or potential business owner as a unique situation. This service assists businesses in finding solutions to common questions and facilitates connections to the right people, data and resources. It also helps businesses navigate an evolving business landscape, particularly around minimum wage increases and the introduction of recreational cannabis business into the City.

Additionally, the Business Development Division works to educate other departments in City Hall about the business planning process. The division aims to be preemptive, rather than reactionary. By training staff to refer business owners to the Business Development team, the City is helping to get businesses the answers they need to be successful in the City.

Staff has served over 100 potential applicants this year alone. With an interactive business planning website in the works, the Business Development Division will continue to support the innovation economy in West Hollywood.

ENVIRONMENT AND SUSTAINABILITY

Innovation Strategy: Introduce Solar Technological Assistance Program

West Hollywood GoSolar Campaign

Innovation and sustainability are closely linked in the City of West Hollywood. The City’s GoSolar campaign is an innovative way of providing customized solar options for our residents. A majority of our residents live in multi-family housing units like apartment buildings; this can make it difficult to pursue renewable energy options like solar panels due to shared ownership rights, complex electricity metering, and a limited availability of options.

To help these property owners explore their solar options, the City launched Go Solar West Hollywood, a program that provides free access to online resources and tools so that every resident, no matter where they live, can make the switch to solar energy. In partnership with EnergySage, an online solar marketplace developed with the support of the U.S. Department of Energy, this program is uniquely designed to ensure that all our residents can easily move through the education, quote comparison, and installation process.

The City has been recognized as a SolSmart Gold Community for advancing efforts in supporting strong local solar markets and the City continues to supplement its solar program outreach by educating the community on energy and water efficiency programs offered by local utilities.

LOOKING AHEAD

Thanks to these efforts, West Hollywood is strengthening its position as a leader of civic innovation in the region and beyond. To capitalize on these achievements and boldly go where no other small city has gone before, the Innovation Division is developing the WeHo Smart City Strategic Plan which is scheduled to be released in early 2018. Smart cities seamlessly embed technology as a tool to enhance operations, make efficient use of community resources across all sectors, and create a connected citizen experience. The City will launch its first-ever smart city strategy to tie together much of the great work currently underway throughout the organization while identifying new opportunities to improve how the city prepares for the future and holistically weaves technology into the urban fabric.

ABOUT WEHOX

The WeHoX Innovation and Technology program was launched in 2014 to expand the City of West Hollywood’s leadership in civic innovation, and apply innovative, collaborative thinking to civic challenges both inside and outside City Hall. WeHoX is designed to engage the diverse and talented members of the West Hollywood community in dialogue with City staff to improve the City’s capacity for innovation. By bridging the public and private sectors, WeHoX looks to the cutting-edge industries and entrepreneurs operating in the City to find innovative solutions that will make West Hollywood a better place to live, work, and play. The core goals of WeHoX are to enhance the City’s capacity to utilize emerging technologies, celebrate the City’s regional innovation leadership, increase civic engagement, promote efficiency in government, and promote the local innovation economy..

Looking for more information? Questions? Comments Contact Kate Mayerson at kmayerson@weho.org

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City of West Hollywood Innovation Division
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