It was an exciting month filled with a lot of zest and engagement by associates and will only get better with the festive dates approaching. The team is already motivated to curate more discovery opportunities to our esteemed guests. The highest ever Starvoice scores is a reflection of the best work culture that we nurture.
Various trainings conducted across departments have moulded our associates in terms of developing their skills and improve their performance. The Tribal Theme Lunch hosted by our Finance department was an unforgettable dining experience for each of us and I am sure we can see more creative experiences delivered in the coming months too. The friendly cricket match conducted jointly with Kochi Marriott and Courtyard Marriott was truly a bonding time with our co-brand associates.
“With Persistency and Consistency… Success will follow”. Let us continue to strive for the best and close the year with outstanding results. Let us all motivate our fellow associates to strive for and make the coming month more exuberant.
Tribal Theme Luncheon
The Finance Team at LM Kochi had conducted the Tribal theme lunch at Star Cafe on 15th November 2016. The team indulged into hands-on experience in making & serving food with special Tribal menu for the day. Star café started hearing the sizzling sound of the tribal invasion with songs and dance which entertained the associates.
Kidz world Playschool Hotel Visit
Butterfly Garden at Le Meridien Kochi has become one of the most sought out place, which is attracting not only butterflies but also kids from different schools. On 18th November 2016 little kids of Kidz world from Maradu visited our Butterfly garden, and were thrilled to see so many butterflies in the garden. Our General Manger and Chef interacted with the tiny tots. Kids were given short eats which they enjoyed while rhyming songs.
LEARNING AND DEVELOPMENT
Department Trainers meet
The Department Trainers meet was conducted to discuss on the training done in the hotel. Our GM Ms. Monica Suri provided inputs to formulate an action plan and fixed deadlines to further improve the training culture in the hotel.
Hotel Refresher Training
Associates underwent competitive quizzes to check on common FAQs that they encounter from guests. The competition paved way for more learning for associates.
Newly joined associates undergo Discovery sessions. Associates are welcomed on board by the Senior Leadership Team and are educated on the brand, brand programs and the property.
F&B Service and Culinary Training
We believe that our associates should be empowered with the knowledge and skills to accomplish everyday tasks. In action are F&B Service, F&B ICC and Culinary departments undergoing training .
Soft skills Training
A lack of training space (since the training room was undergoing renovation) did not deter us from learning. Associates and IET's are trained on basic introduction and greetings.
WELCOME TO WORK
All the associates had a surprise welcome as they arrived for work. Conducted by our Front office and House keeping department, the associates were welcomed by Aarthi tika, Chendamelam and loads of smiles and photographs to begin the day with full energy.
Cricket match between Marriot & Le Meridien Kochi
As part of Le Meridien Kochi's commitment to supporting a healthy lifestyle and fostering a sense of team spirit among associates, we came together to organize a friendly match between teams of Marriott Kochi, Coutyard Marriott Kochi and Le Meridien Kochi.
STAR VOICE CELEBRATION
Grand celebration was held for the achievement of 100 % star voice results on the engagement and service responsiveness. All the staff were invited for the celebrations, and associates shared their experience on how their journey with Starwood was and how proud they feel about their association with Starwood.
Recognition and Celebration
Our Front office, House keeping and Engineering departments together conducted a fellowship at the hotel in appreciating each others effort in functioning their responsibilities efficiently. The evening was filled with fun games, recognition awards and the HOD's shared few thoughts to the associates.
Muhammed Saneer – Front Office Executive (The Upsell Champion)
Our front office team member Saneer’s dedication to do the best is very evident from the efforts and continuous achievemnt of the targets which have been assigned to him. The quality of respect and commitment which he shows while adhering to the responsibilities is quite remarkable .
Saneer in particular is very motivated and enthusiastic about any upcoming challenges. He regularly screen all arrivals for the day and enlist to check on the probable guests and then makes it a point to try and up sell to every guest he has screened. He makes it a point to ensure that he attends to maximum guest check-in's so that he does not miss on any opportunity to up sell.
He makes it a point to keep track of how his fellow colleagues are doing the same and make notes to use this in the future of any guest history, to check who were interested earlier. He has contributed to nearly 50 % of the up sell revenue last month by his attentiveness and dedication.
He has also shown very consistent efforts to ensure that guest is always given preference and made comfortable during their stay.
On a personal note Saneer’s passion is Cricket & listening to Music. He likes to chill out with friends.
His ambition is to be a Font Office Manger in a reputed hotel.
ICC curating memorable experiences during highly-attended functions.
Chef of the Year - FHRAI 2016
Our Executive Chef Mr. Jatinder Pal Singh was featured in different print media on his achievement of The Chef of the Year 2016 award from FHRAI.
Our different venues within the property go through major makeovers for every events. Here are few glimpses of arrangements done.
M4Marry Wedding Week 2016
South India's biggest Fashion Event M4Marry Wedding Week 2016 held from 4th to 6th November at Le Meridien Kochi was attended by international fashionistas with exclusive wedding fashion exhibitions that redefined wedding style.
REEDS OF INNOCENCE
Le Meridien Kochi in association with Palette People organized an art exhibition of renowned artists in town at our Art corridor to promote art and culture within the Hotel.
High tea specially arranged by our F&B team for Starwood - Marriott corporate team and owners.