One of our main objectives is to ensure we are always delivering the best employee experience by providing a smooth interaction between user and technology. In July 2016, we launched the ‘Need Help?’ tool to better equip managers and employees with the ability to self-manage their day to day People Resources operations. During the last 6 months, we released over 40 walkthrus (step by step guidance) and 100 smart tips (on screen explanations for different elements).
Your input was the fuel of each launch and the voice of the customers was the foundation for each feature. We focused on transforming the ‘how to’ questions into interactive, easy to follow steps. Of course, each journey means evaluation, planning and vision. Therefore, in the next couple of weeks, we will be looking at the ‘Need Help?’ story, its impact and flexibility. For now, we are highly involved in testing each walkthru, ensuring its optimal functionality. So if you have any comments, feedback or ideas, we would love to hear your thoughts on it!
Need Help? Sure thing!