Bottom Line Up Front: Lowe's can thrive financially by making changes to their scheduling tactics
- Customer Service
- Positive Brand Name
- Community outreach, disaster relief
- Weather, changing of the seasons
- State of the Economy
Staffing employees based off last year's sales
Difference in weather from one year to another is unpredictable (overstaffing, understaffing)
Individual store responsibility based on location
Economy varies from year to year
Kotter's Change Model
- Establish a sense of urgency
- Form a powerful coalition
- Create a vision
- Communicate the vision
- Empower others to act on the vision
- Planning for and creating short term wins
- Consolidating improvements and producing more change
- Institutionalizing new approaches
"Know well the condition of your flocks, and pay attention to your herds; for riches are not forever..."
Has anyone worked a job in which scheduling was inefficient?
Has anyone had an idea regarding the improvement of your company, but lacked a means of communicating that idea?