ARBOR: Parents/Carers Guide September 2020


At Milefield Primary School, we are continuously striving to improve our communication with parents/carers. With this in mind, we are pleased to introduce a new way of connecting with parents/carers through a new system which has everything at hand.

As of Monday 28th September, our new Arbor system will be live for parents/carers to access. This can be accessed via the Arbor App on any mobile device, please follow the instructions below. School staff will be on hand to support and guide you through the changes if this is needed.

Step 1 - On Monday 28th September 2020, all parents/carers will received an email or text from Arbor with their user name, this will be sent to the email address we have registered on our system (Please ensure contact forms have been returned by Friday 25th september). If we do not have an email address registered, the information will be sent by text.
The initial set up will be via the link through an internet browser. This can still be done on a smart phone/tablet if you access via chrome or inetrnet explorer.

In the browser, parents/carers will be able to create a new password:

This system can then be accessed via the Arbor App and is available for all mobile devices.

Step 2 - To access the App on mobile devices, parents/carers will need to download the arbor app from the mobile device's App Store. Once the app has been downloaded, parents/carers can log in using the information they registered as above.
Parents/carers can then log into the app to access pupil information and make payments.

Online Payment System

To make payments: go to Dashboard > Payments > Top Up Account > Payment Amount and input card details
Please note, we are currently in the process of setting up online payments and this will be available as soon as possible- we will send out further information once this goes live.

Within the payments area, all other payment requests are available i.e. trips, after school clubs etc....

Pupil Information

Following log on, parents/carers will be able to view their pupils' profiles.
If you have more than one child attending the same school using Arbor, you can easily switch which child you are viewing.
Click the profile icon at the bottom right of your screen and click ‘Switch student’.

If this is the first time you are viewing information for this child, you will have to confirm their birth date, then click ‘ Verify Access’

Any information you input may not update automatically. This may be because your school has chosen not to automatically accept the changes you have made. To make sure the information has updated, take these steps in this order:
  • Ask the staff at your school to confirm and save the changes made
  • Pull the page down to refresh it
  • Log out and log back into the Arbor App

Should you require any assistance with accessing this app, please speak to a member of the school office.


Created with an image by Maxim Ilyahov - "Young caucasian woman on leather couch working at a laptop while browsing her phone"