ABOUT HERE TO HELP
The impact of COVID-19 has left lenders and servicers facing an unfamiliar landscape. Fannie Mae and our Here to Help campaign serve as a reliable source of information for your members and their customers facing hardship because of COVID-19. Below you will find resources you can use to point your members to the information they need on key topics like forbearance and rent-relief options.
We are regularly updating this page to ensure the most relevant resources are available. Previously available resources can be found in the content archive.
And here, you can find resources tailored for homeowners and renters.
If you need assistance or have questions, please contact affinity_marketing@fanniemae.com.
WHERE TO POINT MEMBERS
Use the links and the digital assets below to direct your members to the information they need, all in one place.
Mortgage Lender & Servicer Portal
A one-stop-shop with the latest resources and updates for mortgage Lenders and Servicers.
DUS® Lender & Multifamily Borrower Portal
The latest information and resources on policy changes and rent assistance programs for multifamily borrowers.
RESOURCES TO SHARE
Use the links and the digital assets below to direct your members to resources spanning a variety of topics on forbearance, guide and policy updates, and more.
Single-Family Resources:
*NEW* Self-Assessment for Servicers
*NEW* Options After Forbearance
*NEW* COVID-19 Payment Deferral Key Facts
*NEW* Servicer Training Resources
Forbearance Overview for Servicers
Forbearance: What Servicers Need to Know
Understanding Guide and Policy Updates (Single-Family)
Multifamily Resources:New: Here to Help DUS® Lenders and Borrowers
*New* Here to Help DUS® Lenders and Borrowers
Understanding Guide and Policy Updates (Multifamily)
SOCIAL MEDIA CONTENT
Use the template copy and creative assets below to create posts to drive your members to educational resources.
Servicers, [TAG: Fannie Mae] is #HeretoHelp you guide your customers through forbearance. See the latest plans and policies here:
- Recommended Link: https://bit.ly/36Y3ivY
Have your customers been impacted by COVID-19? Use [TAG: Fannie Mae] resources to find forbearance repayment options for them here:
- Recommended Link: https://bit.ly/36Y3ivY
Have your customers been impacted by COVID-19? Use [TAG: Fannie Mae] resources to find rent assistance options for them here:
- Recommended Link: https://bit.ly/3f5nlLK
CREATIVE LIBRARY
Terms of Use: Thank you for your interest in Fannie Mae’s Here to Help resources. By choosing to share these materials, you agree that you will not alter the provided materials in any way before distributing – this includes adding logos or language that could make the material appear as co-branded content.