Faces of Yuba Water Ron Hans, Senior Help Desk Technician

Yuba Water Agency's senior help desk technician, Ron Hans, supports all employees with troubleshooting and workstation-related issues, software, mobile devices, printers, basic networking, and any information technology needs and requests. Scroll to learn more about Ron.

What does your average day look like?

I usually am in the office around 6:30 a.m. I like to come in a few minutes before my start time of 7:00 a.m., so that my mind can wake up and I can hit the ground running. Helpdesk is the first level of support for issues our employees experience when it comes to Yuba Water's information technology needs. My duties involve troubleshooting and resolving issues related to workstations, software, mobile devices, printers, basic networking, etc. I am also responsible for maintaining end-user devices when it comes to patching management and hardware replacement.

Have your essential duties changed since COVID-19? If so, what has changed?

Since I started working for Yuba Water during COVID-19 restrictions, not much has changed from my experience. A lot of what I do requires hands-on availability, although I assist people remotely as much as I can to respect their health, convenience, needs or requests.

What do you enjoy most about working for Yuba Water?

By far the biggest thing I admire is the people who work here. The agency is truly a place where people enjoy what they do, and it shows in a big way.

Tell us something about yourself that most of us don't know.

I lived in San Diego, CA for a year and Chicago, IL for two.

What do you like to do in your free time?

I know it’s cliché, but I spend most of my free time with my family. I have two sons. The oldest, Rylan, is 21 months and amazes me all the time with something new he has learned. This age has been awesome because he is getting better and better at communicating his wants and understands a lot of what I tell and show him. My youngest, Remi (Remington), is five months and recently started actively grabbing toys and anything he wants to feel or try and put in his mouth. Remi is the kind of baby who breaks out into giggles and smiles every time he catches someone’s eye.

Ron with his two sons Rylan and Remington (left). Ron, Megan, and son Rylan dressed in Pokémon costumes (center). Ron reads to his two sons Rylan and Remington (right).