In September 2019, pilots at British Airways (BA) went on strike for two days, affecting more than 1,700 flights across the world. While the strike was announced at 5 p.m. on a Friday (August 23) which was the start of an extended bank holiday weekend, Travel and Transport’s U.K. team stepped in to ensure our travelers received proactive assistance in making alternative arrangements as quickly as possible.
Upon notification of the strike, management immediately held a crisis meeting to kick-start the required action plan. We already have a priority team, comprising of day travel consultants who are on stand-by to provide additional assistance in times of emergency situations. Members of this team were deployed for the weekend solely to comprehensively manage the strike situation. The priority team’s email inbox allowed for communication efforts to be concentrated in one place, and also to enable other teams to continue operating as normal.