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How One Client achieved Success in a First Time Global Consolidation A Travel and Transport Case Study

The OPPORTUNITY

As one of our clients grew, they had issues maintaining control over their regional travel programs. They decided to engage with a global travel management company driven by three key objectives:

Company Details

The client has operations in more than 70 countries across the globe with distributors and independent service providers in additional locations. With such geographically diverse operations, each location originally had the autonomy to plan travel to fit its specific needs. However, as business rapidly expanded, the company lacked strategic insight into their total travel spend and travelers experienced inconsistent service. This client sought to introduce efficiencies across its travel budget and manage data globally while accurately forecasting travel for a dynamically growing company—all without compromising traveler service.

OUR APPROACH

Targeted Implementation

Given this client’s extensive and dynamic operations, Travel and Transport implemented a top-market strategy, starting with the most critical markets and methodically expanding travel consolidation.

Seamless Technology and Services

We deployed best-in-market online booking tools where possible.

Supplier Program Reviews

We presented new opportunities to manage spend more strategically through consolidated global travel data and flexible reporting. From this, supplier selection and traveler preferences were optimized for greater volume pricing.

Centralized Travel Management Culture

We brought each country into regional standards of operation and enforced adherence to a central travel policy with consolidated reporting.

The Results

Travel and Transport met the client’s three key objectives through the use of enhanced initiatives:

Cost reduction while maintaining high levels of service

We delivered overall cost avoidance figures of 38.2% with negotiated airlines savings of 12.9%. Customer satisfaction is currently at a high level with travelers complementing our staff on our capability and adaptive approach.

Data Integration

We implemented advanced data integration services, ensuring all data is thoroughly cleansed and accurate.

A collaborative approach for a long-term partnership

Travel and Transport's goal for long-term partnership is to strengthen existing relationships and the development of strategies and partnerships on three levels:

  1. Local Account Manager: providing expertise for language support and unrivaled local knowledge
  2. Global Account Manager: the single point of contact, driving cost savings and program advancements
  3. Executive Sponsor: providing guidance and support at the executive level to ensure the client has a voice

Contact us today to learn more about how Travel and Transport can help you to manage a successful global business travel consolidation.

© 2019 Travel and Transport, Inc.

Credits:

Created with images by Anders Jildén - "Nighttime Metropolis" • lucas Favre - "Money Money" • PhotoMIX-Company - "digital marketing technology notebook" • rawpixel - "business paperwork deal" • Jonathan Simcoe - "untitled image" • lucas Favre - "Money Money" • PhotoMIX-Company - "digital marketing technology notebook" • rawpixel - "business paperwork deal"

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