ANQ’s Managing Director Dr. Petra Busch compared ANQ’s early years with the construction of a complex apartment building. She described the beginning in the following terms. The social partners first laid the foundations. With the establishment of the ANQ association, a construction management team, as it were, was put in place that took a positive approach to conflict resolution.
At the same time, they brought on board motivated and efficient experts who patiently took care of putting the required structure in place.
A model for the future? Absolutely! In the view of Dr. Petra Busch, the resultant “apartment building” represents a pioneering achievement, not only on a national level but on an international level too.
“ANQ is undoubtedly qualified to continue to play a significant role in the future. The structure that is ANQ is supported by tried and tested foundations and pillars.”
Dr. Petra Busch, Managing Director ANQ
She used creative wordplay to explain why the phrase “alpha and omega” is a suitable for marking ANQ’s birthday:
Quality assurance is the “alpha and omega” of healthcare. “Alpha and omega” - or at least “A and O” - can stand for “alert and orientated”. Other interpretations seem appropriate to the subject too; other “As and Os” such as application and objectivity, or how to adjust and oppose, are also constant companions of ANQ. And finally, there is the “A and O” that represents the status of ANQ today - in other words, “approved and official”.
Pascal Strupler, Director of the Federal Office of Public Health (FOPH), put the continuing task of the maintenance of quality at the core of his speech. He also complimented ANQ on the services it has provided to date and looked at the forthcoming implementation of the Swiss Health Insurance Act (KVG), revised in 2019.
Prof. Urs Brügger, Director of Bern University of Applied Sciences BFH, explained how he sees quality reviews in the age of likes and emojis.
He presented his anniversary gift in the form of food for thought. He pointed out that ANQ could also implement PROMs (Patient-Reported Outcome Measures) in the acute care sector and that more attention should be paid to the quality of indications in general.