AGS Subcontractor Onboarding Improved process, january 2017

Deploying subcontractors on AGS projects is a vital and time-sensitive endeavor every day.

Proper access to our internal systems is critical to their delivery success as well as our operational and revenue workflows.

THE CHALLENGE: OVERCOME PAIN POINTS

Miscommunications... missed e-mails, imcomplete information, lack of status updates

Confusion... what is outstanding, what is needed

Time... urgent requests for immediate client starts, separate processes, clear instructions on how to use credentials

Complexity... nobody said accessing your Adobe e-mail and timecards would be easy! They only said it would be worth it.

SOLUTION: UPDATED END-TO-END PROCESS

*bonus: we'll use AGS-sanctioned SharePoint!!!

STEP 1: RMO POC COMPLETES SHAREPOINT FORM WITH ALL REQUIRED FIELDS

STEP 2: OPS POC RECEIVES AUTO-NOTIFICATION, MAKES REQUESTS AND MARKS THEM PENDING ... MARKS THEM COMPLETE AND PROVIDES CREDENTIALS TO RMO WHEN RECEIVED - ALL VIA ONE FORM!

STEP 3: RMO POC CONCURRENTLY REQUESTS PSA ACCESS FOR SUB & SHARES CREDENTIALS VIA IMPROVED TEMPLATE TO SUB FOR ADOBE SETUP/ACCESS

BENEFITS

  1. Streamlined communications - notifcations of action needed are automatically sent from the system
  2. Status check - navigate to the SharePoint list to review the current status of any request
  3. One POC for subcontractors (RMO)
  4. Improved instructions for subcontractor setup as simplistic as possible
Please forward any feedback on this process to modasso@adobe.com

Credits:

Created with images by blprnt_van - "Harvest : Process" • Pavlofox - "toy rubik's cube the mind" • LeoNeoBoy - "sewing needles cushion for sewing" • wreco - "cube game rubik's cube" • Wokandapix - "thanks word letters"

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