DUE TO THE CUSTOM DESIGN OF OUR SHAPERS, IT CAN TAKE UP TO 3 FULL WEEKS TO PROCESS YOUR ORDER. (PLEASE NOTE THIS DOES NOT INCLUDE THE SHIPPING TIME FRAME). ONCE ORDER HAS BEEN SHIPPED A CONFIRMATION NUMBER WILL BE SENT VIA EMAIL.

INTERNATIONAL SHIPPING IS PROVIDED WORLDWIDE AND ALL SHIPPING FEES ARE BASED ON LOCATION. PLEASE NOTE: THE QUEEN SHAPE WILL SHIP ALL INTERNATIONAL PACKAGES "DELIVERY DUTIES UNPAID" SIMPLY STATED ( ALL CUSTOMS, DUTIES, TAXES, AND BROKERAGE FEES ARE NOT CHARGED BY THE QUEEN SHAPE AND ARE THE RESPONSIBILITY OF THE CUSTOMER AT THE TIME OF DELIVERY.)

IF THE CUSTOMER FAILS TO PAY THESE FEES AND THE PACKAGE IS RETURNED TO THE QUEEN SHAPE, UNFORTUNATELY WE WILL NOT RESEND YOUR PACKAGE AND INSTEAD PROVIDE YOU WITH A STORE CREDIT IN THE AMOUNT OF THE THE SUBTOTAL OF YOUR ORDER. (PLEASE NOTE THIS WILL NOT INCLUDE THE SHIPPING FEE).

AFTER MY ORDER IS SUBMITTED, CAN I MAKE CHANGES TO IT OR CANCEL IT? WE WILL ATTEMPT TO MAKE THE CHANGES OR CANCEL YOUR ORDER WITHIN THE SAME DAY YOUR ORDER IS MADE. IF YOU CONTACT US AFTER THE DAY YOUR ORDER WAS PLACED, WE CANNOT GUARANTEE THE ORDER CAN BE CHANGED OR CANCELLED. THIS IS PARTLY DUE TO THE FACT THAT MOST TIMES WE PROCESS ORDERS DURING NON BUSINESS DAYS/HOURS TO ENSURE FAST SHIPPING. DEPENDING ON OUR VOLUME AND TIME OF YEAR, WE MAY NOT BE ABLE TO MAKE ANY CHANGES.

IF YOU MADE AN ERROR OR YOU WANT TO CANCEL YOUR ORDER AFTER IT HAS BEEN PROCESSED AND SHIPPED, UNFORTUNATELY, WE WILL NOT BE ABLE TO CANCEL THE ORDER OR ISSUE A REFUND. WE CAN ONLY SHIP TO THE ADDRESS PROVIDED DURING CHECKOUT. IF YOUR ADDRESS IS INCORRECT, PLEASE EMAIL CUSTOMER SERVICE IMMEDIATELY AT QUEENSHAPEWEAR@GMAIL.COM THE QUEEN SHAPE DOES NOT OFFER REFUNDS DUE TO THE NATURE AND CUSTOM USE OF OUR SHAPERS.