You Spoke, We Listened
Many of you have told us that you have had less than satisfactory experiences with our after-hours call center, so we are happy to announce that we have selected a new vendor to assist with member calls after 6 p.m. EST. This new partnership allows us to continue offering member service 24 hours a day, 7 days a week, with an anticipated improvement in member satisfaction. They will continue to assist with rollover calls during peak Credit Union business hours. We have expanded the service offerings to include:
- Resolve Online Banking Issues
- Resolve Debit Card Issues
- Place Travel Warnings on Debit Cards
- Place Check Orders
- Assist on a Deeper Level with Account Issues
Members' satisfaction is important to us, and we trust that our new partnership will help serve you better!
The start of a new year is always a great time to re-assess your finances. With our Money Management tool, it’s never been easier. With graphical displays of spending patterns, you can visually see where your money is going. Build a budget that will serve you and your family well this year.
Not sure where to start? Sign up for our 10-part video series to learn about this free tool that is available in online and mobile banking.
GreenPath™ - financial counseling for our members
Interior FCU has partnered with a new organization, GreenPath™. Through the partnership, GreenPath™ counselors will assess an individual or family’s entire financial picture and identify options that make it easier to plan for a financially healthy future. Working directly with individuals and through partnerships since 1961, GreenPath™ has assisted millions of people with debt and credit management, homeownership education and foreclosure prevention.
Loan Payments Nipping at Your Nose?
Take a winter vacation from your loan payment with Skip-A-Payment. Interior Federal Credit Union offers Skip-A-Pay on Personal Loans and Vehicle Loans once every six months. Members must qualify to skip a payment on their loans. For more information, please see our website. Or, fill out a Skip a Payment Form under Secure Forms through Online Banking.
TurboTax® Member Benefit
Did you know that as a credit union member you are eligible to use TurboTax at a discounted rate? Members can start their tax return directly through Online or Mobile Banking and won't have to create another username or password. If you have used TurboTax online in the past, then all your previous returns are saved. By using TurboTax, members also have access to experts to answer any tax related questions. What are you waiting for? Get started on your taxes today!
Since our last newsletter, we have written some new content for our members. Check out our blogs on accessing ACHIEVE financial wellness and updating your personal information in mobile banking. As valued members, we want you to be able to take advantage of all the products and services we offer. Keep an eye out for new monthly blogs. We appreciate being Your Natural Resource for Financial Services.
College Scholarship Program
Are you headed off to college or trade school in 2021? Well, Interior Federal Credit Union is pleased to announce our college scholarship to make it easier for you to meet tuition costs. The $12,000 Credit Union College Scholarship Program for 2021 is underway now! College-bound members are eligible to apply for one of ten $1,000 essay-based scholarships - one $1,000 video-based scholarship; and one $1,000 photo-based scholarship. And, yes, you may apply in all three categories!
Deadline for applications is March 31, 2021. Scholarship winners will be announced in May 2021. Any member of Interior FCU entering their freshmen through senior year of college or trade school may apply. To find out more, visit our Member Discounts Page, and click on the CU Scholarship quicklink on the left side of the page.