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Tulane University Campus Services STUDENT SERVICES | FALL 2020-SPRING 2021

The Division of Campus Services is your guide to life outside of the classroom. Let us help you get a lightbulb changed in your residence hall room, order a meal for pick-up on our mobile dining app, preorder textbooks before you ever set foot on campus, catch a ride around campus on our shuttle buses, purchase a computer, or subscribe to our dry cleaner laundry services!

While things on campus may look a little different this fall, our commitment to serving you has not changed. Here, we have identified the services that will be most useful to you as you safely navigate our campus during this time.

The Customer Engagement office of Campus Services provides a one-stop shop service experience on both the downtown and uptown campuses. Our staff is cross-trained to handle parking, dining, vending, Splash Card, and facilities-related matters as well as answer general questions about Campus Services and the university. When you visit us, you visit one office. When you call us, you call one number. We want your experience with us to be the most positive interaction you’ve had today! Call us at (504) 865-5441, click here to contact us online, or visit us uptown in the Lavin-Bernick Center, Suite 107, or downtown in Tidewater, Suite 803.

Who Are We?

Barnes & Noble

Lavin-Bernick Center, First Floor

Fall 2020 Hours: TBD

Our bookstore offers all of the required textbooks and supplies for your academic courses, along with a large offering of reference and general interest books. We also carry health and beauty aids, convenience store items, and residence hall, apartment, and office necessities.

For your safety this fall, textbook purchases are moving online and will not be sold in stores. Plan to order your textbooks using our easy online purchasing tool before you arrive on campus. Online ordering and in-store pick-up lets us limit the number of customers in our store as we follow all safety precautions while filling your orders.

Banking & ATMs

Hancock-Whitney Bank

Lavin-Bernick Center, First Floor

Fall 2020 Hours: TBD

Hancock Whitney Bank is the only full-service bank branch on campus. It offers a variety of products and services such as checking and savings accounts, Certificates of Deposit, and safety deposit boxes. The purchase of money orders, cashier’s checks, and traveler’s checks, as well as wire transfers, are available to Hancock Whitney customers. For more information or to open an account, please visit the bank or click here.

Uptown Campus ATMs:

  • Lavin-Bernick Center, ground level: Hancock Whitney, Capital One, and Chase
  • Reily Center, ground level: Hancock Whitney
  • PJ's Stern: Iberia Bank

Biking on Campus

Bike Registration

All bicycles that will be parked on campus must be registered with TUPD. Click here to register your bike. Complete the form and pick up your permit in Campus Services, located in the Lavin- Bernick Center, Suite 107.

Bike Repair Stations

There are two bike repair stations on Tulane’s uptown campus. Each has tools and an air pump. They can be found at the following locations:

  1. Outside the entrance to the Israel Environmental Sciences Building
  2. On the side of Phelps residence hall facing the quad, under the staircase

The Tulane Bike Help Desk is a group of bike-minded students who gather regularly to work on bikes and can help you learn how to repair and maintain your bike. Visit facebook.com/groups/bikehelp to connect.

Cafés

PJ’s Coffee is a locally-owned and operated business that serves gourmet fresh-brewed coffee, tea, and fresh-baked pastries and cakes. PJ’s offers to-go catering, gift cards, coffee by the pound, single-serve coffee cups and gift items in four convenient locations on campus:

  • Percival Stern Hall
  • Décou-Labat Residences
  • Goldring/Woldenberg Business Complex
  • Howard-Tilton Memorial Library

Dining Services

Campus dining is an essential component of the out-of-classroom experience and helps to build a sense of community. Tulane University Dining Services creates a complete dining experience, with flexible dining plans and fresh, well-prepared food in a comfortable dining atmosphere.

Dining Plans

All first-year and second-year students are required to enroll in a dining plan. On-campus first and second years have been defaulted to the Unlimited plan and off-campus students to the Commuter plan. All students, including third-years, fourth-years, and graduate students, have until September 4, 2020 to enroll in or change your dining plan. Click here to access the dining plan portal.

Residential Dining

A key component of all dining plans is meal swipes, which can be used at the Dining Room at the Commons and Green Wave Grille. This year, students may also dine with meal swipes at the new Dining Pavilion on the Berger Family Lawn, which will house concepts including the Currier and Healthy TU tuktuks, the Global Mobile and Roulez food trucks, and a Chef’s Table concept. We have also extended meal swipes to be offered at Le Gourmet and Zatarain’s in the LBC Food Court, which will now feature Simplified recipes for diners with food allergies, intolerances or other special dietary needs. Meal Swipes to Go will be offered again this year at the Drawing Board Café.

Retail Dining

Students may use Wavebuck$ or credit cards at our retail dining locations, including the LBC Food Court, Le Gourmet, the Drawing Board Café, and our four PJ’s Coffee locations. Our new Bowful food truck will be located on the Academic Quad and feature built-to-order plant-based bowls. Provisions on the Thirtieth Parallel, our on-campus convenience store, is located on the Freret Street side of the Commons.

Online Ordering

We have partnered with the mobile ordering app GrubHub, which will be implemented at all retail locations on campus to allow for contactless ordering, payment, and pick-up. On-campus delivery will also be available.

Safety Measures

Safety precautions for the fall include frequent disinfection of spaces and surfaces, installation of plexiglass barriers and hand sanitizer stations, transition to full-service rather than self-service, and reduction of capacity in dining venues to ensure social distancing. Dining Services staff will complete a daily symptom self-assessment to ensure to safety of fellow staff and customers. In addition, our reciprocal dining plan agreement with Loyola University has been suspended until further notice, and all venues will be closed to non-Tulane affiliates and the general public.

Facilities Services

Service Wave

Service Wave is the work ticket management system used by Facilities Services that allows us to track, manage, and maintain campus buildings and facilities. When you submit a work ticket to servicewave.tulane.edu, our staff reviews the request and assigns it to the appropriate technician. If a request is unclear or incomplete, we will follow up with you to get more information.

Emergency Facilities Issues

Do you have an overflowing toilet or sink? Are there bodily fluids in your room or hall? Do you need to report issues with the fire alarms in your building? Call Campus Services IMMEDIATELY at (504) 865-5441. Staff are available 24/7 to handle emergencies. Remember that while all service requests are important, not all services are emergencies. All non-emergency requests should be entered into Service Wave.

Cleaning & Custodial

Keeping campus buildings clean and caring for our community is our top priority. We will continue to implement enhanced cleaning protocols in all Tulane facilities. This includes focusing on high-touch surfaces, such as handrails, tables, faucets, doorknobs and other surfaces in shared spaces.

All campus buildings, including residence halls and student rooms, are being sanitized this summer prior to move-in. Students are responsible for daily cleaning of personal spaces (i.e. suite-style bathrooms and bedrooms). Weekly custodial cleaning will be provided in suite-style bathrooms and daily cleaning will be provided in community restrooms.

FedEx Office: Copy, Print & Ship

Lavin-Bernick Center: First Floor

Fall 2020 Hours: TBD

The Tulane community has full access to the FedEx Office network of services, including an on-site FedEx Office center in the Lavin-Bernick Center.. Tulane students, faculty, and staff can use their Splash Card for copy, print, and shipping services.

FedEx Office sets up a special shipping service site in the late spring semester to support the move-out process. Sign up online for a FedEx account to receive information and discounted rates on all FedEx shipping services.

Laundry & Dry Cleaning

Cleanerama Cleaners

Warren Hall, First Floor

Fall 2020 Hours: TBD

With contact-free drop-off/pick-up on the uptown campus, our partner Cleanerama Cleaners offers convenient semester and academic year laundry service packages. Other services include professional dry cleaning and expert clothes repair. They also specialize in cleaning comforters, quilts, pillows, and sleeping bags. Cleanerama offers cleaning specials, gift certificates, summer storage, and cleaning packages.

Residence Hall Laundry Rooms

Every residence hall on campus offers laundry facilities that students may use at no extra cost. Click here to view in real-time which machines are available or to report an issue with a machine!

Mail Services

Move-In Shipping

In early July, residential students received information from Mail Services regarding move-in shipping. This year, we encourage ALL students to ship as many of their belongings as possible. In order to reduce density on campus during move-in day, students students will be allowed to bring with them a very limited number of items. Please pay close attention to these instructions as they have changed from previous years.

Local students may make arrangements to drop-off belongings on campus by emailing mailbox@tulane.edu. You may also email Mail Services if your on-campus room assignment changed and you need new shipping labels.

Academic Year Mail Services

All residential students are issued a 4-digit mailcode number. This number is used to quickly identify and process items received for you at Tulane. This number will remain your mailcode as long as you live on campus and is not dependent on your residence hall. Your permanent campus mailing address will be sent to your Tulane email address on July 31, 2020. All items shipped after July 31, 2020 should be sent to that address.

During the year, your shipped and mailed items will be available for pick-up at the LBC Mail Lockers or in Mail Services at Warren Hall. Please pay close attention to your delivery notification email from Mail Services to find out where to retrieve your items.

Amazon Lockers

When ordering from Amazon, consider using the two on-campus Amazon Locker locations. By shipping directly to the Amazon lockers, your items will be available 24/7 for pick-up. When checking out at Amazon, select one of our two locker bays:

  • DIBOLL: South side of Diboll Parking Garage
  • STERN: Under Stern Hall breezeway behind PJ's

Parking Services

Student Parking

Uptown: Lavin-Bernick Center, Suite 107

Downtown: Tidewater Building, Suite 803

Residential first-year students are not permitted to bring vehicles to Tulane or use campus parking areas. First-year commuter students who plan to park on campus must purchase a parking permit and register their vehicles.

All upperclassmen and graduate students are eligible to purchase a campus parking permit. Permits are required Monday-Friday, 8:00am-5:30pm, including academic holidays.

To learn more about parking uptown and downtown and to view campus parking maps, please click here. To purchase a parking permit, click here.

For information on visitor parking, click here.

Shuttles & Transportation

Tulane Shuttle Lines

Tulane Shuttles & Transportation operates many fixed shuttle lines that are your connection between campuses and Tulane facilities. All of our buses are equipped with bike racks as well as real-time GPS technology so that you can view where the bus is on its route. The best part? All fixed-line and TapRide transportation is free to students — just show your Splash Card! Routes and schedules for Fall 2020 will go live soon!

This fall, the capacity on our shuttles has been reduced to facilitate social distancing and masks are required to ride Tulane University vehicles. Vehicles will be sanitized throughout the day by Transportation staff, and plexiglass partitions have been installed as needed behind the driver's area.

Tulane TapRide

Tulane TapRide is an on-demand shared-ride service for transportation on the uptown and downtown campuses and residences in the surrounding area. The Tulane Tapride schedule will be posted soon. Download the TapRide app on your smartphone to request a ride!

Rental Cars

Tulane University and Enterprise Rent-A-Car have an agreement that provides discounted rates to the university community. Students 18 years and older can rent vehicles with a valid driver’s license, proof of full-coverage car insurance, and a major credit or debit card. Daily and weekly rentals are available. Click here for more information, locations, and booking codes.

Tulane University also has an agreement with Avis/Budget that provides discounted rates for the university community. Click here for more information, locations, and booking codes.

RTA Jazzy Passes & Tokens

Tokens and 1-day, 3-day, and 31-day Jazzy passes for New Orleans Regional Transit Authority (RTA) are available for sale in the Campus Services office, Lavin-Bernick Center, Suite 107.

Splash Card

Your Tulane Splash Card is more than your university ID. It offers access to your on-campus financial accounts, including Splash Cash, Accounts Receivable charging, and dining plans. The Splash Card provides entrance to residence halls, academic buildings, and athletic events. For more information about the different accounts held on your card, click here.

New students should upload their Splash Card photo by Friday, July 24 using the link provided to them by email. If you have not received that email, please email us to request a new link. You will receive your Splash Card in your check-in packet when you arrive on campus for move in.

Travel Information & Hotel Discounts

Local Hotel Discounts

We partner with more than 50 local preferred hotels and bed & breakfast properties to offer discounted rates to the Tulane community, including parents, alumni, guests, and visitors. Click here to take advantage of these special rates by using the booking tool on each property's page. Not sure where to stay? Click the lodging map to see where our preferred partners are located throughout the city in relation to our uptown and downtown campuses. A percentage of each booking is given back to Tulane to support university programs and initiatives.

Airport Shuttle, Inc.

Airport Shuttle, Inc., offers a convenient and economical way to get to and from the New Orleans airport. Click here to make reservations.

Enterprise Rent-A-Car

In addition to student bookings, Enterprise also offers discounts to parents, families, and visitors using the code 14N0742 and PIN TUL in the online reservation system.

Technology Connection

Lavin-Bernick Center, Suite 105

Fall 2020 Hours: TBD

Technology Connection is the Tulane University owned and operated store that assists students, faculty, and staff with their personal and institutional hardware, software, and accessory purchases. Our partnership and collaborations with schools, departments, and administration allow us to provide you with tailored technology solutions and services to help support your success at Tulane.

Technology Connection is an authorized service provider for Apple and Dell, providing warranty and out-of-warranty repairs onsite using original equipment manufacturer parts.

Contact us or visit our convenient campus location in the Lavin-Bernick Center to ask questions, test products from Apple®, Dell, and other popular brands or interact with our certified staff to discover the best technology solutions for you.

Sustainability

Recycling at Tulane

Paper, plastic bottles (#1 & #2), aluminum cans, and cardboard can all be recycled at Tulane’s uptown and downtown campuses. We do not accept glass, styrofoam, or plastic bags.

Residence halls have a recycling station outside the building or a recycling and garbage room on every floor. Use your room’s recycling bin or your own bag/box to collect recyclables, then bring them to your building’s recycling room or station and sort them in the proper location. Paper is collected in a separate container from plastic bottles and aluminum cans. Cardboard can be placed on the ground next to the recycling station.

How to Practice Sustainability on a Daily Basis

  • Carry a reusable water bottle with you. You will find water bottle refill stations throughout the uptown campus.
  • Save electricity by turning lights off when you leave the room or use natural daylight.
  • Plug your electronic devices into a surge protector and turn it off when you leave the room.
  • Do not cover any air vents in your room with decorations or furniture. Blocking the air flow prevents effective and efficient operation of the ventilation system.
  • Use LED lightbulbs on all personal lamps.
  • Purchase electronics and appliances that are Energy Star labeled.
  • Learn more about sustainability at Tulane and how to get involved at green.tulane.edu.

Any Questions?

We're here to help. If you have any questions about our services or other university services, feel free to reach out.

  • Call us at (504) 865-5441
  • Click here to contact us online
  • Visit us uptown in Lavin-Bernick Center, Suite 107 or downtown in Tidewater Building, Suite 803