Now, I’d like you to watch this assertiveness course, presented by Chris Croft. It does take about an hour as he moves through all the stages of his presentation. I would like you to take notes throughout, so that you have a record of the techniques that he presents. Taking notes will help to clarify your own understanding as we move through what may be a very different perspective or process than you have experienced before. We will also be using some of the techniques to practice responses and I would like you to have your notes as a ready reference.
As you begin to view the tutorial, please move on from the welcome segment and watch all the mini-tutorials that make up the whole presentation. Please note: there is no need to do the quiz at the end of this presentation. This week’s content contains an alternative quiz that is more relevant to what we are learning.
Next, I would like you all to print off and closely read this information that outlines clearly what assertiveness is:
How did you go with the quiz? || Why do you think you received the score you did?
If you are finding yourself interested by this topic, I have included some optional links at the end of this week’s content for further reading on this important communication skill.
Unsurprisingly, assertiveness also has a relationship to body language. The following clip describes the importance of congruence (or matching) between our body language and our spoken word. This is a very important part of effective public speaking.
Assertive body language | 4:31 mins
Thinking about the information we covered last week on body language, what do you think your body language does when you need to be assertive? Why? How could you change it to make it better?
Complete the checklist to undertake a short personal review on your own communication skills and how many ‘assertive’ skills that you currently use.
Now… It’s over to you – time to explore some of these new skills and practice!
Assertiveness Introduction | 4:25 mins
We are going to start with an exercise, designed to help you practice ‘I’ statements. Here are two clips that demonstrate methods to do this. The second clip involves a fourth step, similar to the assertiveness tutorial by Chris Croft. As I mentioned earlier, the idea is to find a format that feels comfortable for you, but it must follow these steps.
I Statements | 1.20
How to speak assertively with I statements | Elanor Skakiba | 5.52 mins
Next, please print out and complete the first of two ‘I statements’ worksheets. This worksheet only has the three stages included – I invite you to include the fourth stage which is presented in some of the clips we have watched. The fourth stage is inviting participation: e.g. “How does that sound..?”, “Is that ok..?”
The second exercise is to again practice drafting I statements, but for this next exercise, I would like you to consider the response from the other person. What sort of 'problems could the original message create? Please print this sheet and complete the questions.
To conclude this week’s skill development on assertiveness, I’d like you to complete a short reflection. The skills that we have been practising are not easy skills, and for many of us, they can reflect a lifetime of doing things a different way.
As I mentioned, if you are interested in exploring assertiveness a little more, please find some optional viewing materials here:
Note: we viewed Module 1 and following (in order) are modules 2, 3 & 4.
How to recognise assertive behaviour
How to think more assertively
How to behave more assertively
The last section of information for this week is on giving constructive feedback. Assertiveness is a key part of constructive feedback, that is why we have covered it in detail before moving into exploring this next important skill.
How to give great feedback
View this clip and write down the main points of interest for you. ** Please note: we will not be using the four step process at the end of this clip to draft feedback. I would like you to write down your understanding of the points the makes around:
Listening || Collaboration (Suggestions/Brainstorming)
Secondly, please read this article to the end of the four step process. I would like you to record the four step process here and use this as a guide to draft your responses in the following exercise.
Lastly, please watch this clip for some great general tips for giving feedback and also covers how to give feedback to different generational groups.