What is Technical Communication?
Two ways to communication technical information: 1. To help others learn about a subject, carry out a task, or make a decision 2. To reinforce or change attitudes and motivate readers to take action (3)
“Technical information is frequently communicated through documents, such as proposals, emails, reports, podcasts, computer help files, blogs, and wikis. Although these documents are a key component of technical communication, so too is the process: writing and reading tweets and text messages, for example, or participating in videoconference exchanges with colleagues. Technical communication encompasses a set of activities that people do to discover, shape, and transmit information.” (3)
“In short, when you produce technical communication you use the four basic communication skills—listening, speaking, reading, and writing—to analyze a problem, find and evaluate evidence, and draw conclusions. These are the same skills and processes you use when you write in college, and the principles you have studied in your earlier writing courses apply to technical communication.” (4)
“No matter what document you produce or contribute to, you need to begin by considering three sets of factors:
- Audience-related factors
- Document-related” (5-6)
Because all these factors interact in complicated ways, every technical “document you create involves a compromise.” (6)
Characteristics of a Technical Document
- It addresses particular readers
- It helps readers solve problems
- It reflects the organization’s goals and culture
- It is produced collaboratively
- It uses design to increase readability
- In consists of words or images or both (7)
Eight Characteristics distinguish excellent technical documents:
- Professional appearance
- Correctness (7-9)
Why Game Design?
- Someone who makes decisions about the design of the game and is part of the development process.
- Designing a game requires you to change perspective (lenses)
- The stranger principle (xenophobia)
- "To truly learn, remember, and understand, your mind must be in a state of questing, of seeking to find knowledge" (xliii)
The Five Kinds of Listening