The Briefing volume 5 | march 20, 2020


Gathered together by our Strategic Communications Team to help keep you up-to-date and informed as we work together to surmount the spread of COVID-19.

You can also sign up to receive the Briefing right to your email.

The Briefing is our resource guide to connect various groups and populations to those they may need most, be it housing resources, medical resources, food resources, and more.


During their March 17 Meeting, Mountain View Councilmembers approved a $500k program to provide rent relief to tenants impacted by COVID-19. The City is working with its partners to implement this program as quickly as possible in order to help support impacted renters earning up to 120% of the area median income (up to $110,000 for a 1-person household and up to $158,000 for a 4-person household). More to come in the coming weeks.

It's Census 2020. Make sure your count matters and go online to fill out the form and help ensure the appropriate funds are allocated to your community.

We have received numerous questions about what the city is doing to help vulnerable populations during our response to COVID-19. The City released today (March 20) an extensive list of steps being taken to help those who are unstably housed in Mountain View.

The Social Security Administration closed ALL local Social Security offices to the public for in-person service. This includes the Mountain View office at 701 N. Shoreline Blvd., who's local web page has more information.

A state-wide shelter in place order was announced last night, but you are still allowed to go outside, just with some parameters. Practice safe social distancing, but otherwise, walks, runs, and biking are more than ok -- they're encouraged.

Water Supply, Wastewater, and our Community

The City’s tap water supplies are both safe and plentiful. The World Health Organization and U.S. Environmental Protection Agency found the risk of COVID-19 in drinking water is low and the treatment processes the City’s water undergoes are very effective at removing or killing viruses such as COVID-19.

Many have purchased wet or “flushable” wipes. Even though the label says they can be flushed, they do not break down well in the sewer pipes and can cause blockages or backups. If you do use wipes or other toilet paper alternatives, please throw them away in the garbage. We understand the inconvenience, but we must all do our part to prevent sewer backups in our community.

Let us know how we're doing. Take this survey to help us build these daily digests going forward.

From the Federal Level

Tax season has been extended -- you now have until July 15, 2020 to pay your taxes.

Federal student loan payments have been suspended for 60 days to help bring financial relief during the COVID-19 pandemic.

Stay at Home Resources

  • Here’s how to safely support local food businesses during the shelter in place order (and stay well-fed, too!) A running list of 6-5-0 area code restaurants offering food for pickup or delivery
  • Raley's, Safeway, and Whole Foods have all adjusted hours to allow those who face a greater risk if they contract COVID-19 (those with underlying illnesses, the elderly) to shop safely during certain times. Check your local store for more.
  • Flipster - offers full color, interactive digital magazines. Browse a collection with no holds and no limit to the number of magazines you can download. Enter your library card information to browse our collection and read titles on any device connected to the internet. Read on any browser or get the Flipster app from the Apple App Store or Google Play Store.
  • Hoopla Digital - get on-demand access to Books, eAudiobooks, movies, TV shows, music, and digital comics. Get the Hoopla app from the Apple App Store or Google Play Store.
  • World Book Kids – introduces computer research skills to students in Grades 1 through 4 using strong, reliable source.

REMINDER: Santa Clara County residents can now call 2-1-1 for information on novel coronavirus and COVID-19 thanks to a new partnership between the County of Santa Clara and 2-1-1. Residents can also receive information on novel coronavirus by simply texting the word “coronavirus” to 211211 and following the prompts provided.

Share your #WFHselfie

We'd like to share some community smiles and know that many of you are transitioning to a work from home (WFH) lifestyle. We'd love for you to tweet at us with #WFHselfie. Smiles, cats on laptops, and new home offices all welcome.

City Resources

REMINDER: The COVID-19 Resource page contains FAQs and will be updated regularly on Mountain View-specific measures that are being done to help address the pandemic in our community.