When Does The Employee Experience Really Begin?
We would like to change the perspective that many hiring managers have, about the start of the employee experience. While much work and preparation are done to ensure that the new hire is on boarded and oriented to the new workplace culture and responsibilities, starting a new employee off ‘on the right foot’ actually begins before they are even hired.
What behaviours and interactions support a positive hiring experience for prospective candidates? Regardless of experience or age of the candidate, interviewing for a new career opportunity can be anxiety ridden. Not only do candidates have concerns about their ability to interview successfully, but they are also wary of choosing a new employer and workplace that may prove to be a negative experience. It is not until someone is hired that they can truly access the culture and whether it aligns with their personal comfort and needs.
As much as employers scrutinize perspective candidates by reviewing the LinkedIn profile (and recommendations), prospective hires also do online research about the organizations they are interviewing with. For example, websites like Glassdoor make it easy for candidates to see past and current employee reviews and comments. It is common for candidates to do that kind of research to sate concerns about high-turnover or toxic work environments.
How can you modify your interview methods to create a positive experience for new hires?
The employee experience begins at the first touch or connection, and it is the invitation to interview that starts the journey. Are you using a standardized email for each candidate you wish to interview, or are you adding personalized comments to the correspondence that creates a positive first impression? While templates are frequently used, intuitive hiring managers will also add to the correspondence about specific skills or talent sets that have made the job seeker stand out from other applications.
For example: “We have reviewed your credentials and note that you have worked with two start-up SaaS organizations in the past seven years. We would like to learn more about how you applied your skills and experience in a start-up and brand launch environment.”
Just as employers are ingratiated by an interviewee who has taken the time to research the organization, job seekers feel the benefit of personalized correspondence. It helps establish trust and distinguishes the organization as one that recognizes individual contributions. Acknowledgement is a powerful driver that creates a favorable first impression.
Other ideas are to include non-management employees in the second interview (if the first one was conducted by telephone). Allowing prospective hires to meet and understand the other members of the team they will be working with, also helps to ease some of the questioning unknowns, while adding a more personable touch to the in-person interview process. Conversely, allowing other team members to have input on new hires can increase social on boarding success rates, when the candidate starts.
From the method of interviewing, to the mood and engagement of hiring managers and recruiters through the process, there are many opportunities to create a positive interview experience. One that will help eliminate apprehension, clarify performance driven expectations, and set the tone for a successful on boarding of the new hire to your organization.
NICK GILMOUR CELEBRATES 14 YEARS WITH REESMARX
Nick Gilmour has enjoyed 14 years of experience recruiting mid to senior level candidates in the ever changing and dynamic technology industry, and the past fourteen years working as a valued and indispensable member of our team at reesmarx.
Global Resourcing Director at reesmarx (London, United Kingdom)
Recruiting worldwide from the United Kingdom, to the UAE and Asian Pacific regions, Nick shares that one of the most valuable aspects of his role as Global Resourcing Director at reesmarx, is the opportunity to support technology startup's and businesses expanding into new markets. The cultural diversity and exposure to unique business practices and growth models provides a dynamic career experience for him. Thank you Nick for 14 years of exceptional service as a member of our team.
Global Expansion Recruitment Specialists