Digital Tools and Student Success New Student Orientation

baylor.edu/helpdesk/newstudent (PDF also available)

An introduction to technology and media for incoming Baylor students. In this guide, you’ll discover:

  • "Literacy" in a university context
  • Essential tools for startup
  • Basics of digital security
  • Spaces and resources available

"While media and technology formats continue to change, the comprehensive nature of information literacy prepares individuals to adapt to shifting information environments. In many ways, this is a process of learning how to learn. Information-literate individuals acquire the ability to understand information using different forms of technology. They apply information knowledge gained from a wide range of verbal, print, media, and online sources and continuously refine skills over time. This constitutes a practice of critical engagement with one’s world as active and participatory learners."

- Mackey & Jacobson, Reframing Information Literacy as Metaliteracy, College & Research Libraries, January 2011.

"Students who are competent communicators and who understand the presence and influence of media in their lives and the lives of others will flourish in our world. [...] The core curriculum will 'teach students to communicate effectively through various means...'"

- Baylor University, Core Curriculum statement on Communication and Media Literacy

"While the type of information may change from one format to another [...], the abilities to determine, access, evaluate, incorporate, use, understand, produce, collaborate, and share information are common considerations." - Mackey & Jacobson



A Bear ID is an electronic identifier created uniquely for every student and employee of Baylor. It is used to access electronic resources like Airbear, PawPrints, Office365, Canvas, Adobe, and others. It is also considered a person's network ID.

  • Bear IDs are generally in the format Firstname_Lastname and incremental numbers
  • The Bear ID concatenated with @baylor.edu becomes an individual's Baylor email address
  • To change your password or security questions, only use: www.baylor.edu/bearid
  • Not all Baylor systems are case sensitive for your Bear ID, but your passwords are always case sensitive
  • Don't share your password... ever!
  • 60+ Baylor systems utilize Duo 2-factor authentication
  • Get the app and receive a push notification
  • Worried about data charges for Duo? Use the Passcode feature, or be on wifi

Baylor's wireless network is free to all students, faculty, and staff. Coverage continues to expand at Baylor, including campus residences and McLane Stadium. Click the link below for details and setup instructions for all your devices.

  • Look for AIRBEAR WPA2
  • Log in with your Bear ID and password
  • Accept the certificate on first login
  • BU-GUEST is for guests of faculty/staff
  • Content filters to keep you (and Baylor) safe
  • Don't assume anonymity ever, but especially on the Baylor network

Access your @baylor.edu email anywhere, using any Exchange mail client (like Outlook or Mail.app), Outlook Web Access (OWA) at mail.baylor.edu, and all your devices. Even keep your email after you graduate with a free @alumni.baylor.edu account for life.

  • Primary means of Baylor communication
  • Report phishing attempts to the Help Desk

Bonus: free access to all Office 365 apps.

Free cloud storage from Box & OneDrive. Cloud-based storage allows you to securely store documents online so you can access, manage and share them from anywhere. You can access, share and collaborate on files using your computer or mobile device. They are compatible with browsers, iPhones, iPads, and Android devices.

  • Free cloud storage while enrolled
  • Web, desktop, and mobile app compatible
  • Open, edit, and save Office 365 files in-app
  • Versioning - track revisions to a file or revert to an older version
  • Collaborate, share, comment and receive notifications
  • Activate your accounts today at baylor.box.com and portal.office.com

Canvas offers class content and collaboration online. All courses have online components, from your syllabus, to assignment calendars, collaborative projects, quizzes, and grades.

Canvas gives students and faculty access to their courses, content, and organizations on a variety of mobile devices including Android and iOS.

iTunes App Store | Google Play

Accessible via baylor.zoom.us or within Canvas, Zoom offers synchronous, web-based virtual meeting environments. Additional features include two-way audio and video, text chat, application and desktop sharing, breakout rooms, and session recording.

Subsidized printing with PawPrints gives students access to network printing across campus and attempts to balance rich features and access with financial and environmental responsibility.

  • Install only four campus queues and access 120+ campus printers
  • Free printing credit each semester (good for 800 2-sided B&W prints)
  • Upload & Email documents to print
  • Release your jobs and check usage from your mobile device
  • Track the environmental impact of your printing
  • Log in at print.baylor.edu

Tech help where you live. ResTech supports technology for Campus Living & Learning. Learn which internet devices are supported and how to register them. Staff can visit your room to help connect all your devices.

  • Wireless and wired internet
  • Many gaming and smart consoles OK using wired or wireless connection (with device registration)
  • No cable TV option in rooms

Growing range of opportunities to create and publish content online. Turn your school projects into a portfolio to share your stories and bolster career opportunities.

Plan to buy a computer, tablet, or software? Baylor students have access to substantial savings on technology through Apple, Dell, GovConnection, and software vendors. Purchase computers, laptops, consumer electronics, peripherals, parts, and software at a discount.

Baylor partners with Microsoft, Adobe, and others to provide free software (or nearly):

  • Windows 10, Office 365, JMP, SAS, IBM SPSS, Mathematica and MATLAB free
  • Deep discount on Adobe Creative Cloud
  • Autodesk tools free for education
  • Discounts on Parallels, VMWare products, Solidworks, and more

Open workstations and custom labs in each department with wide range of academic software and discipline-specific equipment



MEDIA LAB has A/V recording studios, editing stations, VR/AR lab, and equipment to borrow. Audio and film staff ready to help your ideas develop
MAKER SPACE for hands-on learning and prototyping, and offers free access to the Maker's Edge in downtown Waco
VISUALIZATION STUDIO and nationally-recognized Digital Scholarship & Digitization projects


On-campus purchasing, computer warranties, and repair! The Baylor University Bookstore is a great resource not only for class texts, but also for your computer hardware needs:

  • Educational pricing on Apple, Dell, and Microsoft. Special promotions annually (like during Orientation!). Free shipping
  • Discounts on AppleCare+ and Safeware accidental damage protection
  • Certified Apple, Dell, and Safeware repair center. Competitively-priced out-of-warranty repairs
  • Trade-in old technology for Bookstore credit


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Created with images by blickpixel - "board electronics computer" • Tim Bogdanov - "untitled image" • Jo Jo - "untitled image" • 6689062 - "business computer mobile" • geralt - "login monitor smartphone" • TREGG MATHIS - "untitled image" • MikesPhotos - "elvis presley music retro" • Tim van der Kuip - "untitled image" • Ousa Chea - "untitled image" • JaimePLopes - "quiz business conference"