Greetings! Happy Holidays! This is such a wonderful time of the year, and definitely one of the busiest for our staff. As this year is coming to a close, we wanted to take this time to reflect and be thankful for all the progress we have seen with our clients across all of our programs.
INTRODUCING THE OFFICIAL NEW BRANDING
We are happy to announce our new official branding initiative! We thank you for your insight and patience over the past two years and as we roll out our new materials. As we move into 2019, we know that there are pertinent materials that need re-designing right away, such as business cards and the email signature. Know that we are working diligently to get you the materials you need!
2019 CHARITY NAVIGATOR 4-STAR RATING
Catholic Charities was awarded the 4 Star Rating from Charity Navigator for the year of 2019. It is an honor to carry this rating from previous years into next year!
We've had to say some tough goodbyes recently to some amazing employees. This year was one of our more challenging, but we thank those who are with us and those who we have parted ways with for your wonderful work ethic and determination to serve our clients.
EXPANDING OUR KNOWLEDGE
At their last in-house retreat, our Behavioral Health Staff had Tammy Scheidegger, Associate Professor at Mount Mary University, speak on how to incorporate trauma-informed care into their practices. Below is an article published in regards to a conference held in Milwaukee in September that was strictly focused on Trauma-Informed Care, and the future that it has in the healthcare industry.
Catholic Social Justice Teaching
Susan Mountin, Ph.D. met with our LSI staff to teach them about the history and principles of Catholic Social Teaching. To learn more about CST, and how it's incorporated here at Catholic Charities, you can click the link below!
Cultural Humility Training
Claire Reuning was asked to write a blog for the MKE Global Health Consortium and it was recently published! She writes on her experiences in Benin, West Africa, and the importance of Cultural Humility. On November 5th, UWM's Cultural Humility Collaborative Team hosted a talk by Dr. Melanie Tervalon and Jann Murry Garcia, where they spoke on four principles (that are in action here at Catholic Charities):
- A lifelong process of critical self-reflection and self-critique
- Redressing the power imbalances in the patient-provider dynamic
- Developing mutually beneficial partnerships with communities on behalf of individuals and defined populations
- Advocating for and maintaining institutional accountability
Thank you Claire for writing an eloquent piece that really speaks to the education and care that goes into working with our Refugee clients!
This year, Barb Graham was awarded the Legal Aid Society’s Thomas G. Cannon Equal Justice Medal. The award recognizes individuals and organizations who have made extraordinary contributions to provide equal justice for the poor. Barb and her team of attorneys and paralegals are committed to helping immigrant victims of domestic violence and crime and bringing peace and safety to their families.
Outreach and Case Management
As the end of 2018 is fast approaching, I have been reflecting on the year and continue to be amazed at the commitment and compassion that the case managers provide to people in need every day! Our staff truly lives out the vision statement of Catholic Charities- to improve the lives of those we serve, to empower the most vulnerable, and to help reduce poverty through quality, compassionate, and effective human services. I believe that the case manager’s fundamental job is to give hope to the hopeless. Almost every client we help responds, “thanks for taking the time to listen to me, 'thanks for getting back to me, no one else has,' or 'no one seems to care.'” I think that the case mangers’ and I often downplay the importance of being available, listening, and treating people with respect and dignity. This is especially true if resources they need are not available; we feel that we have failed. But if we can give someone hope, it can be a powerful tool for change.
With limited resources available, staff has successfully helped people throughout the 10 counties of the Archdiocese to obtain a variety of basic needs such as food, affordable housing, and medical care to name a few. To date, 77% of those served obtained the items or services they required. In 2017, the Outreach Program served 2,296 individuals and families and we are on pace to exceed that number for 2018. August 2018 brought difficult changes in the Outreach program; due to budgetary constraints, we lost long time case managers Carlos Perez in Milwaukee and Lisa Krolow in Walworth County. While it was difficult to say good-bye, the re-structuring of the Outreach program has gone well; Laura Martinez and Peggy Caceres, the Racine case managers, really stepped up to assist clients in Walworth County and assisted Milwaukee clients as needed. In addition, they have done a great job with the new Advancing Family Assists Program run through the Racine United Way! Nancy Munoz has also helped out with Milwaukee clients on top of her busy schedule in Waukesha. Nancy sits on various committees such as the Waukesha County Housing Coalition, Waukesha Hispanic Collaborative Network, and provides services to those who reside in the rural areas of Waukesha County. The Outreach program added a new case manager for the Sheboygan office in May. Clarita Wesley has done a fantastic job and has already formed many new relationships with various Sheboygan agencies and parishes; in addition Clarita has weekly hours at our Fond du lac office.
-Sue Howland, Director of Outreach & Case Management
In-Home Support / Hoarding Intervention & Treatment
We have been extremely busy with both programs; so much that we have waiting lists just to receive an assessment. Myself and the team are working diligently as we balance scheduling, assessments, calls/concerns, in-services, presentations, working client shifts, payroll, and billing.
We had our In-Service/ Holiday Party for In-Home and HITP employees on December 4th. It was a team effort that came together very nicely. Homemaker Jennifer Heidenreich did a presentation on Dementia and Alzheimer’s, Home Coach Erika White did a stretch and meditation activity, and Homemaker Mary King came up with and put together our lovely gifts. They do so much for others.
- Carla Alejo, Director of In-Home Support Services and Hoarding Intervention & Treatment Program
CQI (Continuous Quality Improvement)
Hear from Bob Kaisler on both 2018 and 2019 CQI updates!
Home visits: Again this past year, CQI has had the opportunity to participate with staff during home visits and during onsite training events. The “degree in excellence” in the delivery of human service needs is generally obtained by discharge summaries and client surveys. However, first hand observations of client / staff interactions revealed how appreciative and effective our services are in positively impacting the lives of our clients. Thank you to the Pregnancy Support team, Hoarding Intervention Team, Refugee Resettlement Team and the Adult Day Services Staff for their dedicating efforts and having CQI participate.
Team Meetings: During the 1st qtr. of 2019 CQI Team Meetings will again take place with all programs and include as many staff as allowable during the meetings. These will take place at all direct service office locations.
Kaleidacare Software Systems – We have begun the process of using Kaleidacare as a database for our three Child Welfare programs. We began using this with our Refugee program in 2016, which helped establish client lists and proved as an efficient means of writing case notes in real time, which could be viewed by all staff involved with the case. We are looking to have all active Child Welfare clients entered into the system by the end of December 2018, and using it for demographic collection beginning in 2019. Once this is in place with Child Welfare, the next programs to add would be Outreach and the Adult Day Services Program.
State Audit: Our BH Programs in Milwaukee, Sheboygan, and Waukesha will each have a State compliance audit around June. Once dates are formalized, we will notify each office and prepare documentation for the State Surveyors.
Program Committee Meetings: The Program Committee is a sub group of Board Members which meets 5 times per year. Program information collected during the CQI Meetings is shared with the members as we look forward and address staffing, budgetary and service delivery allocations needs of clients. In many cases, service requests of CC are received and discussed during these meetings. These meetings will continue throughout 2019.
United Way: Finally, in January we should be receiving our 2018 Feedback for funded programs of our Milwaukee and Waukesha Offices. Once we receive this, we will share any applicable suggestions or requests with the staff of those programs. We highly value United Way input and feel it important to inform staff and implement any agreed upon UW recommendations.
GOOD SAMARITAN SOCIETY CELEBRATION
A huge thank you to all our staff members who were able to attend the Good Samaritan Society celebration on December 8th. We have heard from several of our donors how wonderful it was to speak to our staff and get a sense for what it's like to serve our clients. Here are a couple snapshots from the evening!