Jeanne helped Jackie who had recently suffered from a stroke and had only just came out of hospital, making her experience as easy as possible. Initially Jackie was mainly concerned with her contacts being switched over but as the conversation flowed Jeanne aided with the installation of whatsapp, viber and a travel app at the same time as ensuring the phone was fully pumped with juice so Jackie was all set when she stepped out the store-Thankyou Jeanne for your care and commitment
Here we have Amjad with Margerita who needed some help around the application Tango-not familiar with this app, Amjad and Margerita had a learning experience together and being the gentleman he is, Amjad ensured Margerita's phone was fully protected but affixing a screen guard before she left-Thank you Amjad
Wonderful Wiktor at CANNON ST wowed the ladies with his knowledge of My3...here is his incredible story
Customer upgraded her contract a week ago and being happy with customer service and with Three network itself, she decided to recommend us to her friend. They came to the store together, while Luciana was helping her friend to set up new contract, it turned out that she didn’t quite know how to check her allowance and managed her Three account. We offered her an instant Discovery Session which I was happy to conduct. We started off with trying to install Three app on her phone, although because her Play Store region preferences was set for Italy we weren’t able to do so. I have updated the settings, so within couple of hours she will have an access to UK store. In the meantime I used my phone, which happens to be exact same model as hers, to present Three app. Customer learnt how to check the remaining allowances on her account and go through particular bills to see what is her exact usage. We also got through additional functionalities of the app, including changing date of payment, removing adult content filter and setting up password for WiFi in London Underground. She was delighted with thorough explanation and customer service she received from us in general and in during her Discovery Session... I've heard a rumour Wiktor is now learning Italian ;) Thank you Wiktor
CANNON ST have been mighty busy with Discovery this month and Dorina delighted this customer with the support she showed whilst exploring this ladies jump from old skool Nokia to a new fangled technological Samsung.....in fact she did such an amazing job she was treated to chocolates and Prosecco! Thank you Dorina
Mr Ivar have booked 4 discovery sessions with Hans. First session was on Facebook and how to navigate around. Second session was on Whatsapp, how to make calls and send photos; and today he's come in to learn about Google searching. He's a loyal customer of HSK and we can't wait to have more Discovery sessions! Thank you Hans...I may book myself onto a course as you seem to be an expert!
In fact HSK got some Discovery love from those cheeky chappies Alan and Lee around the intriguing app for all ages Hopscotch....and Lee shared his expertise on Wuntu & MY3 at EAST team meeting....Thank you guys for your support
These lovely ladies came into store with a query regarding their account. Upon approach Antonio realised they had hearing difficulties and went about providing the accessibility access for them to get into contact with customer service. In addition we showed the new Wuntu app and all the promos it had and they were thrilled to see how it worked and what offers they could get their hands on! Thank you Antonio & Team East
Despite being the located on the busiest street in Europe OXFORD ST EAST got so excited about My3 & WUNTU they wanted to teach everyone!
Charming Casanova Abdul at COVENT GARDEN offered a Valentine's Discovery session for Prue-she was having problems using the wifi. Being the gentleman he is, Abdul updated her My3 app and set up wifi on the underground assuring her she would know how to use her phone properly before she left. Abdul also added some sparkle by installing the Wuntu app and showed her the discounts and promos it offered which made her day even better! Thank you Abdul
Just a reminder as to what sessions are avaliable