What is Volunteer Management? The seven competencies of Volunteer Administration

Using the Seven Competencies of Volunteer Administration from the Council for Certification in Volunteer Administration (CCVA), I'll explain volunteer management and how McIntosh Consulting can help your organization.

1. Plan for strategic volunteer engagement

No matter where you are with your volunteer program - thinking about it, just starting, or in business for years - you need a plan. I will guide you through the process of assessing and promoting organizational readiness and developing a volunteer program unique to your organization's mission.

2. Advocate for volunteer involvement

Volunteers are awesome! Now we just need the rest of your organization, board of directors, and stakeholders to buy into this too. I'll work with you to develop and implement a communication plan for volunteer services for all the key players.

3. Attract and onboard a volunteer workforce

"If you build it, they will come" is not exactly the mantra we want to use when it comes to obtaining volunteers. Active volunteer recruitment is vital to the quality and longevity of your program. We'll work together to create a recruitment strategy that is realistic and meets the needs of your organization.

4. Prepare volunteers for their roles

Preparing volunteers for their roles (no matter how small) is just as important as preparing staff for theirs. We will look at ways to create customized orientation and volunteer-specific training's based on your needs.

5. Document volunteer work

Documentation is a necessary evil for some. No one wants to spend hours buried in paperwork. We will review options for managing volunteer records that best fit your organization.

6. Manage volunteer performance and impact

Supervision of volunteers creates a culture of involvement and a sense of community. This also keeps everyone on the same page as it relates to expectations from both the volunteer and the organization.

7. Acknowledge, celebrate and sustain volunteer involvement

Volunteer recognition is crucial to retention. When volunteers feel valued and appreciated, they will be more likely to continue their service as well as invite others to join them in their volunteerism. Creating a recognition and retention plan is both rewarding and fun!


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