Dillard's, Inc. is an American department store chain with 330 stores in 28 states, founded by William Dillard in 1938. The department store chain is still managed by the Dillard family with William Dillard II as CEO, Alex Dillard as president, and William Dillard III as vice president (Dillard's 2017).
- "The Company focuses on delivering maximum fashion and value to its shoppers by offering compelling apparel and home selections complemented by exceptional customer care."
- "We cherish quality, integrity and value."
- "We believe a manager’s role is to bring out each employee’s uniqueness to full positive impact.”
Representation in the media
"Dillard’s is currently the second worst company and the worst department store in the U.S. to work for." (Daily Mail 2013, 24/7 Wall St. 2016)
- Employees complain about unrealistic sales goals and inadequate benefits (24/7 Wall St. 2016)
- "The benefits are pitiful and the salaries are not current with industry" (Daily Mail 2013)
- Employees most commonly criticize management , e.g. "The people at the top of the ladder do not seem to really care what is going on in the pits of the company" (24/7 Wall St. 2015)
"Not only is employee morale suffering at Dillard’s, but it seems business is as well. The company posted net income of $269.4 million in its fiscal 2015, down from $331.9 million the previous year." (24/7 Wall St. 2016)