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BeMobile's Response to COVID- 19 Verizon continues to closely monitor developments related to the current outbreak of the Coronavirus

Daily Guest Updates:

Employee Masks Required Effective Wednesday, July 22

Guidance from the CDC, our local hospitals, and each of our State Departments of Human Health unanimously support wearing masks to stop the spread of COVID-19 throughout our communities. Starting Wednesday, July 22 BeMobile will be requiring all employees to wear masks within BeMobile facilities. This includes all stores and the Corporate Office. This decision was made based on data from around the country, our region, but most importantly our stores and team members based on the recent increases in traffic and cases we have seen locally. We believe this is the safest way moving forward for our teams and our guests and can be accomplished without disrupting the success you all have generated throughout this COVID era.

We will not be requiring customers to wear masks upon entry to the store at this time, however, signage is displayed to encourage guests to wear masks upon entering our locations. We will be eager to comply with any states or cities that require masks to be worn by guests and are working on sourcing disposable masks to provide guests in those scenarios. We will continue to notify all impacted parties on a state-by-state or city-by-city as mandates are announced.

Wednesday, July 1st

Visit us in store in the month of July to be entered to win the ultimate staycation! No purchase necessary! See store for details: bemobile.com/locations

Monday, June 15th

Verizon has announced an expiration of the return period extension. Starting today Verizon's return policy is back to 14 day return, exchanges and price protection policies.

Thursday, June 11th

BeMobile Covid – 19 Operational Guidance

Objective: Below is a description of the operational steps and expectations BeMobile has taken to best protect our employees, guests, and essential vendors from exposure risk related to COVID – 19.

Essential Business: BeMobile has been designated an Essential Business by the US Department of Homeland Security. The states of Minnesota and Wisconsin have adopted this guidance when determining Essential Operations encouraged to continue operating despite “Shelter in Place” orders. The states of Iowa, North Dakota, and South Dakota have yet to formally announce similar restrictions, we will continue monitoring those states. The CDC has not labeled our environment as high risk as long as we follow the guidance below in our “Operational Prevention Strategies”

Guidance Sources: BeMobile is actively utilizing real time information from the U.S. Centers of Disease Control (CDC), the United States Executive and Legislative branches, all State and Local municipalities, and Verizon Wireless to assist in all operational decisions.

Operational Prevention Strategies

-Wash hands and sanitize before and after all interactions, cash-ins, cash-outs, inventory counts, and any other contact with an employee, guest, or surface in the store.

-Medical gloves and styluses may be utilized throughout the day by BeMobile employees. Gloves must be changed after every interaction if they are worn.Styluses also must be cleaned with a wipe or disinfectant after touching any surface.

-Homemade masks may be worn in store by any employees or guests.

-Utilize cleaning wipes in store to wipe down high touch areas and any objects that may have been touched by a guest in-store after each interaction and throughout the day. These include but are not limited to: entrance/exit door & handles, store furniture, collaboration tables, workstations, computers, keyboards, monitors, & mice, mobile point of sale units, demo devices, inventory door & handles, credit card terminals, store telephones, fridge, microwave, bathrooms, and all backroom areas.

-Avoid physical contact with any employees and guests and maintain six feet of space between all individuals within the store as much as possible

-Disclaim safety protocols after greeting a guest when they walk in. Define that youwill be leaving them six feet of space throughout the transaction as a safety precaution for each of you. When transitioning between guests inform your next guest you will be with them after you clean any surfaces, we need to do this to minimize our risk and the guests want to see this right now. Store Furniture (stools, chairs) may be re-positioned to leave six feet of space.

-Work a singular transaction at one time, do not multitask between different customers

-Verbally instruct all capable guests and use a stylus instead of touching a guest’s device

-Encourage credit card and electronic payment options (Samsung and Apple Pay, etc.). We will continue accepting cash if that is the guest’s only form of payment.Follow hand washing and sanitation protocols after any cash handling.

Friday, June 5th

Welcome to our 5th Annual Very Important Parent Party!

Safest Party of the Summer | June 5 – 21

Summer busyness and activities always keep parents on their toes, and this year presents its own set of challenges for an enjoyable summer. Check out some tips to keep this summer fun and give you some peace of mind. Simply click the link below and share a video of your kiddo telling us what they would like to be when they grow up. Winner will receive a $500 Summer Safety & Fun package as well as a $500 Classroom package for their favorite teacher.*

Monday, June 1st

Wednesday, May 27th

Verizon is prepared to serve customers during COVID-19 crisis. During this unprecedented period challenging the world’s health and economy, Verizon stands ready to support our employees and serve our customers and public safety.

Wednesday, May 13th

If I can't pay my bill on time because of COVID-19, will I be charged a late fee or will my service be deactivated?

If you are experiencing hardship because of COVID-19 and cannot pay your bill in full, we will not charge you a late fee or terminate your service through June 30, 2020. This policy has been extended from its original end date of May 13, 2020.

Friday, May 8th

To help customers during this trying time Verizon is announcing an extended return policy. We will now be able to accept returns and exchanges up to 30 days after a purchase for all purchases between 3/16/20 and 5/31/20. Please contact your local BeMobile to learn more.

Thursday, May 7th

Right now the safest way for us to support our local businesses is to purchase gift cards from them, and we want to give back to you for helping your communities! Simply submit your receipt from a recent purchase from your favorite local business and we'll match it! Click the button below to learn more.

Wednesday, April 29th

Verizon is helping out small businesses with Pay It Forward, streamed entertainment performances. When viewer's use the hashtag #PayitForwardLIVE, Verizon will donate up to $2.5 million to ISC.org to support small businesses.

Verizon has provided an update to what they are doing to help out its customers during this time, such as adding on an extra 15 GB of data, offering free streamed performances, and more.

Wednesday, April 23rd

Wednesday, April 15th

Verizon announces additional discounts for teachers, nurses, first responders and military to give more to those that give the most! Get Start Unlimited from $30/line per month with 4 lines. Plus taxes & fees. Discount starts on 4.23. Please visit your local BeMobile to learn more.

Monday, April 13th

In a time of tremendous uncertainty, The New York Times and Verizon are partnering to give high schools across the country free digital access to The Times to help students understand and stay connected to this rapidly evolving world.

Wednesday, April 9th

In following the CDC recommendations we will be recommending both our guests and employees to wear facemasks to help in our efforts to slow the spread of the virus and to allow for interactions that may have to be closer than the recommended 6 feet apart. Please see the CDC provided site for how to properly wear and make your own cloth face covering.

Monday, April 6th

During these unprecedented times, criminals will go to great lengths to steal from consumers. We are here to help! We are want to keep you as protected and informed as possible. Read this article on the current COVID-19 scams going around and how to avoid them.

Friday, April 3rd

Wednesday, April 1st

Monday, March 30th

We're adding an extra 15GB to your data plan.

We’re here. And we’re ready to support wireless customers and small businesses across the country with an extra 15GB of 4G LTE to your shared data plan (extra 15GB of 4G LTE hotspot data for Unlimited). We’re all in this together. Stay safe. Stay connected.

Click the button below to learn more.

Wednesday, March 25th

We want to keep you connected! Find your local BeMobile for details at bemobile.com/locations

Monday, March 23rd

Update to Returns, Exchanges and Service Cancellations:

To help customers during this trying time Verizon is announcing an extended return policy. We will now be able to accept returns and exchanges up to 30 days after a purchase for all purchases between 3/16/20 and 4/30/20. Please contact your local BeMobile to learn more.

Friday, March 20th

Bought a new phone? You can transfer the data over to your new phone yourself! Here's how:

Transfering your own data can help provide one less touch point on your new phone while in store and limit your time in store. If you consider yourself tech savvy and feel comfortable use this link to transfer this data. Not so tech savvy? That's okay! We are still here to help and will ask you to wipe down your device and we will wipe it down after we finish all the set up steps.

Thursday, March 19th

As an extra precaution to keep both our staff and you as safe as possible, we will be implementing a few updates in our guest interactions. We will be practicing social distancing within our guest interactions, meaning that we will keep the recommended by the CDC - 6 feet apart while you are in store. It might feel a little strange but we promise we are doing it for the health of all involved. Also before touching your device, we will ask you to please wipe it down with TechTonic screen cleaner, provided by us for you to use as needed. Thank you for your understanding!

Additional online and by phone support hours from Verizon 1 (800) 922-0204

Tech Support: Monday - Saturday 8 AM - 7 PM, Closed Sunday

Customer Care: Monday - Friday 8 AM - 5 PM , Closed Saturday and Sunday

Wednesday, March 18th

In an effort to assist customers that have been affected by COVID-19, BeMobile will suspend the mandatory $25 Set Up Assistance charge for customers that opt to utilize their own equipment to activate new lines of service or request assistance with content transfers between their devices.

In addition to BeMobile's reduced fees for customers, Verizon has also announced that beginning tomorrow customers who upgrade or activate new lines of service will receive Waived Upgrade & Activation Fees. *some restrictions apply, please see store for details.

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Last Update Tuesday, March 17th

BeMobile’s Response to COVID-19

BeMobile Verizon is continually monitoring the situation created by the Coronavirus outbreak.

All BeMobile Business Operations – BeMobile is currently operating with regular business hours and staffing policies. We are adhering to both the Centers for Disease Control and Prevention (CDC) and per State Department of Health in each community we do business in.

Safety is our priority for both our guests and our employees. Starting immediately, we are implementing certain protocols to protect everyone involved:

• Extra disinfectant supplies delivered to every store

• Additional scheduled cleanings of all work stations and public areas

• Reduced contact in guest interactions with additional sanitation and disinfectant throughout interactions

• Flexibility provided for staff’s schedules that are affected by school or day care closures

• Time off given in the event of any employee requiring health screening or quarantine

• Precautions planned if situations escalate in any of our stores

• Requesting that staff and guests stay home if they are not feeling well or exhibiting symptoms

It is important for us to stay in operation for as long as is safe. We have a responsibility to help keep our communities connected as we navigate through this unprecedented time. We have solutions in place to help you through this time for your home or business. Verizon has resources to help keep you informed about our network here: https://www.verizon.com/about/news/our-response-coronavirus. BeMobile will work side by side with our communities and partners to create the safest experience for our staff and guests.

Please follow any of our media platforms for the latest news. For any questions please contact our corporate office: megan.rupe@bemobile.com; jason.prinsen@bemobile.com or call 701-317-7006. Thank you for your support and understanding.

Resources

Small Businesses

Are you a small business connected with Verizon? Efforts are available to help during this time, please see the link below for more information or stop into your local BeMobile.

Verizon helping Small Businesses

Ready in the face of uncertainty: Five actions for business. Readiness is not just an idea, it is an approach that makes businesses more responsive and agile, even in the face of unforeseen events. Learn more here.

Credits:

Created with an image by Priscilla Du Preez - "untitled image"