Some systems and processes have been ineffective
In our recent report to parliament—Queensland Health’s new finance and supply chain management system (Report 4: 2020–21)—we found the department experienced significant issues after implementing its new finance system.
As a result of these issues, the HHSs could place only limited reliance on the finance system’s purchasing controls for their goods and services. We also were unable to rely on these controls in conducting the audit, which led to additional work and cost for the Queensland health entities and us.
The health entities still have some manual recording and reporting processes, which should be automated if possible.
Some health entities have still not addressed internal control deficiencies we identified in previous financial years. These include deficiencies in purchasing processes and controls. Also, after eight years of operations, not all HHSs have approved service level agreements with the department for the purchasing and payroll services the department performs on their behalf.