We are happy reminding that becoming customer centric and building better business is just following procedures. Right ones. No tricks.
And what is fun here; by regularly measuring the results, people in your organization stay motivated and show their best together. That usually means good for your business.
Now we expect you to think "easier said than done". We agree. Without commitment we do not see any reason to start. But when we see commitment, we promise results. And if wished, the billing based on results.
Kokemustehdas Oy, Pieni Roobertinkatu 9, 00130 Helsinki