Catskill Regional CEO UPDATE

From the CEO

Catskill Regional Medical Center Chief Executive Officer Jonathan Schiller

Two weeks ago we successfully completed our first unannounced DNV survey which was conducted in three distinct parts: Callicoon, Harris and our Mental Health Unit. As you have been hearing, DNV now replaces the Joint Commission as our accreditation agency. Unlike the Joint Commission who came to survey us once every three years, the DNV surveyors will visit us every year. The DNV survey process focuses on continuous improvement and developing highly reliable processes. This focus is very well aligned with our commitment to our mission, and providing exceptional healthcare to our community. The surveyors were very complimentary of our strong staff commitment to caring for our patients and fostering a culture of operational excellence. Thanks to all who participated in the survey and interacted with our surveyors.

CRMG Earns national Recognition for Patient-Centered Care

NCQA Patient-Centered Medical Home™ standards emphasize enhanced care through patient-clinician partnership

The National Committee for Quality Assurance (NCQA) announced that Catskill Regional Medical Group has received NCQA Patient-Centered Medical Home (PCMH) Recognition for using evidence-based, patient-centered processes that focus on highly coordinated care and long‐term, participative relationships. NCQA Patient-Centered Medical Home standards emphasize the use of systematic, patient-centered, coordinated care that supports access, communication and patient involvement.

Catskill Regional Medical Group’s primary care offices in Monticello, Callicoon and Livingston Manor have received this prestigious distinction from the NCQA.

The NCQA Patient-Centered Medical Home is a model of primary care that combines teamwork and information technology to improve care, improve patients’ experiences of care and reduce costs.

To earn recognition, which is valid for three years, Catskill Regional Medical Group demonstrated the ability to meet the program’s key elements, embodying characteristics of the medical home. NCQA standards aligned with the joint principles of the Patient-Centered Medical Home established with the American College of Physicians, the American Academy of Family Physicians, the American Academy of Pediatrics and the American Osteopathic Association.


Last month, we congratulated and honored our Board-certified nurses. Board certification of nurses plays an increasingly important role in the assurance of high standards of care for patients and their loved ones. Catskill Regional encourages national board certification for all its nurses.

Thank you for all you do! Your hard work, dedication and professionalism are appreciated.


Jan Calhoun, Clinical Director of Emergency Services

Kudos to Clinical Director of Emergency Services, Jan Calhoun, on her nomination to SUNY Delhi Nursing Advisory Council! In this capacity, Jan will assist in the continuous improvement of nursing programs at the college. She is currently a preceptor for the nursing program at SUNY Delhi.


Expectant moms and their families could receive one of 30 handmade quilts from the Calico Geese Quilters of Sullivan County. The Sullivan County Breastfeeding Coalition received the beautiful donation of quilts and will distribute to lucky attendees at the 2nd Annual CRMC Birth & Baby Fest on Sunday, May 6. Each quilt was created by a member of the Calico Geese quilting guild.

CRMC Opens Pulmonary Function Testing Lab

Catskill Regional Medical Center announces the opening of its new Pulmonary Function Testing (PFT) Lab at its hospital in Harris. This lab enables our team of Respiratory Therapists and Pulmonologists/Intensivists to continue to carry out the most advanced testing available. These tests are non-invasive and show how well the lungs are working. Pulmonary function testing measures lung volume, capacity, rates of flow and gas exchange within the lungs. This information helps a healthcare provider assist in the diagnosis and treatment of certain lung disorders.

The PFT Lab at Catskill Regional is equipped to perform a complete array of pulmonary function tests, including pre- and post-bronchodilator spirometry, lung volumes and diffusion capacity. Additionally, arterial blood gas draws will be available at our facility. A physician will need to provide a prescription or schedule pulmonary function testing directly for their patients.

All PFT interpretations will be completed by Catskill Regional’s Board-certified Pulmonologists.

Adult Day Health Care program provides affordable, personalized alternative to nursing homes

Catskill Regional Medical Center’s Adult Day Health Care (ADHC) program is designed to keep individuals over age 50 living at home and in their communities safely. The ADHC program, provided at Catskill Regional in Harris, operates Monday through Friday from 8:00 a.m. to 4:00 p.m. and Saturday and Sunday from 8:00 a.m. to 3:00 p.m. Participants are provided daily transportation to and from a designated secure unit within the Hospital and also receive medical and rehabilitative care. The ADHC Program also offers complementary activities that promote and enhance physical, cognitive and social well-being, plus encourage independence and boost self-esteem.

For the ever-increasing elderly population, ADHC can be a cost-effective alternative to home health services, nursing homes or other assisted living facilities.

Costs associated with the ADHC program can be covered by Medicaid. Costs may also be covered by Medicaid Managed Care or Managed Long Term Care with proper authorizations. Veterans may qualify for program coverage with approval from the Veteran’s Administration. Private pay options can also be arranged.

If you have questions about enrollment in the Adult Day Health Care program at Catskill Regional, please call 845-794-3300, extension 2781 or 2782.

Urgent Care Reminder

Don't forget!

Our Urgent Care Centers, now certified as Urgent Care Category 2 facilities, as designated by the Urgent Care Association of America, are open in two locations - Monticello and Middletown. We are here for you and your family when you have an injury or illness that is not life-threatening but requires immediate medical attention.

Employees, and any covered dependents, with Empire Direct POS plan have NO CO-PAY when using CRMG or ORMG Primary Care and Specialty Care physicians.

For the Empire High Deductible Plan, once your deductible is met, there is NO Co-insurance for CRMG or ORMG Primary Care and Specialty Care physicians.

Wellness Wednesdays

Free cardiac risk assessments are being offered to CRMC employees and volunteers through our Healthy Heart Program in conjunction with Employee Health Wellness Wednesdays.

Results are tabulated immediately after your assessment to determine your risk for heart disease. This brief assessment includes:

• Review of your medical history

• Height, weight / waist measurements

• A small blood sample

• Cholesterol & glucose screening

• Blood pressure screening

Upcoming dates are April 4, May 2 and June 6. Time is from 7:30 a.m. to noon in the Rehab waiting area on the first floor of the Harris Main Campus.

Upcoming Events

Catskill Regional Medical Center Foundation Emergency Care Institute BLS Core Content CME Series is starting back up! We will be meeting on the 3rd Thursday of the month at the CRMC Boardroom, 2nd Floor ASB.

Our amazing instructors: Tommy Andryshak, Jr. EMT-P, CIC, Charles Lee Miller RN, EMT-P, and guest lecturers TBA, will be covering a series of topics to qualify attendees for the New York State required Continuing Medical Education Core Content.

For more information or to sign up contact Barbara Horton at 845-794-3300 ext 2250

7th annual RISE Walk a mile in her shoes

Physician Recognition Dinner and RELATE Training

6:00 p.m. to 8:30 p.m.

May 10, 2018

The Sullivan Event Center

277 Rock Hill Drive, Rock Hill, NY 12775

Invitations to follow.

For more information, contact Jean Hewlett at (845) 794-3300 x 2157.

Blood Donation Drives

Blood Drives are scheduled for the second Wednesday of each month.

All drives take place in the 2nd floor Board Room, in the Ambulatory Services Building, at the Harris Campus from 11:00 a.m. to 4:00 p.m.



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