In line with one of the strategic pillars of GIS, AMS also continues to develop it’s Agile capability. Earlier this year AMS has successfully explored the Agile way of working for the delivery of change requests which demonstrated benefits such as: adaptive to change, shorter Time To Market and increased collaboration. As AMS we would now like to expand this to more Operating Companies and more common solutions. By means of a Design Thinking workshop this was kicked off mid-September. Leveraging the collaboration between OpCo’s, IBM and AMS, this workshop resulted in a complete new process design. Read this newsletter to learn about the workshop, it’s outcomes, the reactions of 8 participants and the next steps.
The story so far...
Agile Workshop September 14/15
On September 14th and 15th IBM facilitated a HEINEKEN Design Thinking Workshop. The aim for this workshop was to create a new process that everyone agrees upon and that adds value to all the stakeholders involved. We decided to focus on 4 personas: Developer, On-Site Coordinator/Scrum Master, BAS Specialist/GIS Product Owner and OpCo User/OpCo Product Owner. The participants were split into 4 multi-disciplinary groups. Each group approached the RFC process from the perspective of a different user. They created their own persona, which they focused on for the rest of the workshop. Part 1 of the workshop was about Understanding the User’s Experience (Empathy map, As-Is Scenario), part 2 about Envisioning the Future (To-Be Scenario, Prototyping, Storyboard, Action Planning).