Kind People, Positive Service by Chloe Livingston

Pineview Surgical Center

Last year, I had to have surgery done on my knee. It was scary, but I don't think of it as a negative experience because of the nurse that was there to help me afterwards. I obviously couldn't walk, but she was extremely helpful and never made me feel like I was a burden whatsoever. She told me that I can't touch my foot to the ground, and made sure I didn't. She was very understanding and realized how difficult it was. Keeping my foot off the ground made me completely off-balance and went against everything I've ever known about moving. She was very supportive (literally) and made the process of moving my body as easy as possible. She helped me out to my mom's car and made sure that I was comfortable before saying goodbye and closing the car door. As my mom and I pulled out of the surgical center, I remembered that the nurse said some people don't remember the whole day after having a surgery. I told my mom that I hoped I wouldn't forget it, because I didn't want to forget the nurse and how kind and helpful she was.

Timberlake Physical Therapy

Soon after my surgery, I had to start physical therapy. When I went into Timberlake Physical Therapy, I met Mike. Right away, he was very friendly. As the weeks went on, I had more exercises to do and with every one that he told me about, he explained what each one did and the reasons they would be helpful. Instead of just telling me about them, he demonstrated them too, unlike previous physical therapists I'd had in years past. He also made an effort to connect with me on a personal level and made my physical therapy experience positive by showing that he genuinely cared. In fact, my experience was so positive that I was inspired to become a physical therapist myself.


Recently, my mom, brother, and I went out to breakfast during a day in Coeur d' Alene. Our waitress was very kind and we returned the favor by being polite. As we were getting ready to leave, she told us that she really enjoyed waiting on us, and that we were the most polite customers she's waited on before. This was a positive experience because she was complimentary and made me feel like I was appreciated.

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