Student Support Hub Academy of Contemporary Music

ACM Student Support Hub

This link includes the following information:

  • Who and what ACM Student Services are
  • What services are available to students
  • Contact details for Local Support Services
  • ACM Safeguarding Team
  • Six Principles of Safeguarding we follow
  • Who to speak to if you have a concern for a student or member of staff
  • Student services awards

ACM Student Support

Contact us: studentsupport@acm.ac.uk

The Student Support system aims to help students maximise their potential and achievement throughout their ACM journey.

Hit the Help! button on your myACM portal to request support or email via the link above. A member of the Student Support team will respond within 3 working days.

Our team is experienced at providing advice and guidance relating to issues that students may face during their studies. In addition to providing pastoral support we operate a student referral system to signpost those with specific needs to appropriate internal and external support services. The service we offer is discretionary and free.

Student Services Hub

We have a visible presence in the reception area of all ACM campuses, where members of the Student Services Team are on hand to assist and advise students on a diverse range of issues that include:

  • Managing the transition from home to student life
  • Being separated from family and friends
  • Networking to make new friends and contacts
  • Improving confidence and motivation
  • Balancing study with employment or being a parent/carer
  • Handling stress, anxiety, sleeping or eating difficulties
  • Academic coursework/ dissertation support
  • Communicating in a language in which you are not fully fluent

Drop-in Support: Students can drop by the Student Services Hub to speak to a member of our team or to book an appointment to speak with a member of staff.

Wellbeing Advisors: Students can be referred for support with our Wellbeing Advisors. They offer practical help and specialise in the following areas:

  • Improving lifestyle choices (including addiction issues)
  • Mindfulness and meditation
  • Cognitive Behavioural Therapy
  • Strategies to help cope with anxiety (including performance anxiety)

Counselling Service: This service offers up to 10 sessions with a trained Counsellor with whom students can discuss issues that are troubling them in a safe, supported and confidential environment. This service is completely free.

Assessment Submission Assistance: Students having issues in submitting their work to a deadline can voice this to Student Services. Our team is able to walk through the submission process and fix any problems the student may have in submitting.

Extra Academic Support: Our team can set up tutorials with relative tutors and book rooms to help students with their work. Based on the students progress and attendance, Student Services can add extra tutorial/room credits.

Financial Advice: We offer advice on managing money, budgeting, travel bursaries and applying for student hardship loans. We can also set up meetings with the Finance Department to discuss more complex financial concerns such as student loans.

Accommodation Advice: We provide information on accommodation lettings for prospective and current students, including those arriving from outside the area, and organise networking events to welcome them to ACM.

Careers Advice: This service includes: CV Clinics, for students to receive tips, advice and guidance on CV writing and interview skills. We can also help with finding work experience, or identifying volunteering opportunities.

Student JobShop: Students can find out about local part-time job opportunities and receive free advice on finding work to support their studies.

National Insurance Cards for EU Students

If you are an EU student and require a National Insurance Card, contact Direct Gov on 0845 600 0643 or by visiting their website. They will make you an appointment at your local Job Centre who will check your details are correct. If they are, then the application will be processed in the usual way completely free of charge.

Contact us: studentsupport@acm.ac.uk

ACM Student Support Service

Local Services

SAMARITANS 24-hour national helpline - 116 123 Offering a safe place to talk any time, in your own way, about whatever is getting to you. You don’t have to be suicidal. Guildford Samaritans office: (open 9.30am-9.30pm) 69 Woodbridge Road, Guildford GU1 4RD

NHS111 - Call: 111, available 24 hours every day

PAPYRUS Prevention of Young Suicide: www.papyrus-uk.org National Confidential Helpline – HOPELineUK If you are a young person at risk of suicide or are worried about a young person at risk of suicide: Call 0800 068 41 41 Mon-Fri 10am to 10pm Weekends 2pm to 10pm Bank Holidays 2pm to 5pm

SURREY MENTAL HEALTH CRISIS LINE - 0300 456 83 42 In times of crisis or distress please call the crisis line between 5pm - 9am Monday to Friday, with 24-hour cover at weekends including Bank Holidays. If the lines are engaged your call will be diverted to an answer-phone which will enable you to leave your contact details and someone will call you back within 30 minutes. In weekday office hours your call will be directed to your area’s respective day time Community Mental Health Team Service who can provide support and undertake a crisis screening assessment role.

The CYP Haven is a safe space where you can talk about worries and mental health in a confidential and friendly, supportive environment. It’s also where you can have your voice heard! If you need someone to advocate for you about an issue you are having, why not speak to our Children’s Rights Worker? They can help you!

CALM Campaign Against Living Miserably Helpline: 0800 58 58 58 available between 5pm-midnight, 365 days a year www.thecalmzone.net/get-help CALM is a charity which exists to prevent male suicide in the UK. They offer a dedicated support line and online web chat for men who are experiencing emotional distress or who are in crisis. Email: info@thecalmzone.nt

SAFE HAVEN CAFÉ 101 Walnut Tree Close, Guildford GU1 4UQ Evening crisis drop-in for people with mental health problems. They have mental health professionals and counsellors available. The psychiatric nurse on site can assess an individual in crisis and facilitate emergency support at A&E if required.

SURREY YOUTH COUNSELLING The Jarvis Centre, 60 Stoughton Road, Guildford GU1 1LJ Offering 6 sessions of free confidential counselling to young people age 12-24. They encourage self-referrals by calling 0345 600 2516 which has a 24-hour answer phone, or 07827 992764 during office hours.

YOUNG MIND - 0808 808 4994 Providing mental health advice for young people under 25 - 365 days a year youngminds.org.uk

ANXIETY UK - 08444 775 774 (info line 9.30am-5.30pm, Mon-Fri) Text: 07537416 905 Email: support@anxiety.org.uk www.anxietyuk.org.uk National charity run by people with lived experience of anxiety, aiming to support everyone affected by anxiety.

HEADSPACE - www.headspace.com App based around teaching mindfulness, relaxation and meditation principles to improve wellbeing.

SANE LINE Helpline - 0300 304 7000 from 4:30pm-10:30pm www.sane.org.uk SANE is a leading UK mental health charity who offer emotional support through their helpline and forum to anyone affected by mental illness.

CATALYST, GUILDFORD - 01483 590150 Catalyst (formerly SAdAS) is a non-profit organisation working with people who are dealing with issues stemming from drug and alcohol misuse and mental health - including housing, involvement with criminal justice, relationships with family and friends and getting back into work. Their Reach Out Counselling service is a Big Lottery funded service throughout Surrey which offers up to 12 weeks of free counselling to people struggling with substance misuse issues.

GUILDFORD CITIZEN’S ADVICE BUREAU - 01483 576699 www.guildfordcab.org.uk The CAB help people resolve their legal, money and other problems by providing free, independent and confidential advice.

CITIZEN’S ADVICE MENTAL HEALTH PROJECT If you have a mental health condition, CAB provide appointments at their Haydon Place office with a specialist adviser covering all advice areas. To use this service you do not need to be connected with any formal mental health service and you can self-refer. Referrals and appointments for this service can be made by phoning the Mental Health Project on 01483 230 846.

ACM Student Support Service

ACM Safeguarding Team

The ACM Safeguarding Team serve to protect all students and adults from abuse or neglect. We achieve this by clear education to all who access, work or study on ACM premises, regular reviewing of all safeguarding policy and procedures and offering visible, accessible and supportive service throughout the campus.

The Six Principles of Safeguarding we follow


  • People are supported and encouraged to make their own decisions and informed consent.


  • It is better to take action before harm occurs.


  • The least intrusive response appropriate to the risk presented.


  • Support and representation for those in greatest need.


  • Services offer local solutions through working closely with their communities. Communities have a part to play in preventing, detecting and reporting neglect and abuse.


  • Accountability and transparency in delivering safeguarding.

Who do I speak to if I have a concern about a student or member of staff?

Speak to a member on the Student Support Hub who will direct you to the ACM Designated Safeguarding Lead, they will take notes of your concern and direct this information to the appropriate authorities or take the necessary internal action.

ACM Student Support Service

Outstanding Support for Student Learning Award 2017

We won this award for our innovative approaches to enhancing and transforming the student learning experience. AMOSSHE and IHE recognised ACM for our excellent institution-wide triage process which offers support specific to a student’s academic, wellbeing and career needs. We were commended for our forward-thinking approach to student support in the following areas: Accommodation, Disability and Education Guidance, Counselling, Receptions, Student Support and Wellbeing, all reinforced by our ‘one stop shop’ ethos Student Hubs.

Independent HE is the UK membership organisation and national representative body for independent providers of higher education, professional training and pathways. Independent HE works to promote, support and enhance the independent tertiary education sector. They lobby for positive reforms to the regulatory and operating environment, work to share good practice and raise standards in the sector, and help members to overcome challenges to succeed in the market.