A client wanted to streamline their processes, lower overall costs and improve efficiencies while maintaining the same level of superior service.
They would call the hotel, fax the travel manager’s license and credit card, then call to follow up.
The client was using manual direct billing. They would call the hotel, fax the travel manager’s license and credit card, then call to follow up. Due to this time consuming process, they needed to hire a full-time employee.
Travel and Transport completed a cost analysis and recommended implementing automated processes, including our Secure Pay virtual card solution. We set realistic timelines with the client and delivered on each priority.
“THINGS ARE OPERATING SO WELL THAT I DON'T HAVE TO SPEND MORE THAN 5-10% OF MY TIME EACH WEEK ON THE DIRECT BILL PROGRAM. IT'S HEALTHY, AND THAT MAKES ME HAPPY.”
With the processes we implemented, the client was able to manage their direct bills without hiring a full-time employee, providing hefty cost savings. Their travel manager now has additional time for other tasks, stating, “Things are operating so well that I don't have to spend more than 5-10% of my time each week on the direct bill program. It's healthy, and that makes me happy.”