We are pleased to announce that webanalytics support is now available for all countries !
What is the purpose of this support ?
Answer all your questions related to the use of Adobe Analytics (including Report Builder and Workspace). The support does not process requests for in-depth analysis or reporting.
What kind of request can I submit to the support ?
It is a level 1 support, the goal is to accompany you in the use of Adobe Analytics and to facilitate you the daily. The support answers questions such as:
How should I use evar 12?
How do I create a segment in Workspace?
Can you add me to this report?
What metric should I use to know the average number of items per order?
The support doesn’t manage in-depth analyzes, reporting creations or specific studies.
How do I apply?
Simply fill in the form provided : https://digitalanalytics.wufoo.com/forms/webanalytics-support-request (if you have files to join please specify it in the form we will contact you back to recover it). We invite you to save it in your bookmarks right now.
How long does it take to get an answer ?
It depends on our priorities, but an answer is given between 0 and 12 hours maximum. If your question is not supposed to be managed by the support (request for analysis or in-depth study), you will in any case have an answer to indicate it to you.
When will be the support available ?
From now !